First off - apologies if this is the wrong section. We've recently launched a plugin that was in high demand (in our niche) and fulfilled a big need. Since it accomplished basic functionality, and is still considered a "work in progress" - we are still selling the plugin, along with offering excellent tech support, as well as a dedicated Facebook user group. We've offered an unconditional "30 days or your money back" policy for this plugin - and it is backfiring massively on us. We're bleeding money just because many people show up with unrealistic expectations about the plugin, or refuse to contact Tech Support and just need their money back. Can we look at adding a few terms and conditions to our REFUND POLICY? Any suggestions you guys might have, to minimize the amount of refunds? Some policies for ex: You are not allowed to ask for refund if you didnt make an effort to contact Tech Support, etc. Please help!