Ready to pull my hair out. Need a computer tech.

mmslax2 said:
Just to clarify you have the 6-pin pci-e power connection plugged into the motheroard right? I did some research and others that were facing the same problem noted that their card wasn't working until they plugged it in; the box didn't tell them about the power connection being a necessity either.
Click to expand...

Yeah, I always plug in the 6 prong power supply.
 
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tlommy said:
im sure your computer has on board video... ok do this man turn on your computer with the card plugged in and see if the fan on the card spins up if not then im telling you its a power issue, especially since you already replaced the card once.

edit- hey if the fans do spin up on your new card I just read somewhere (altho never had to do this) that you can turn off on-board video through bios and the video card should work... Now like I said I have never heard of such a thing but who knows might be worth a look around
Click to expand...

Yeah, the fans turn on every time. I'll fool around with the bios and see what I can come up with.


As far as the card being incompatible, that's what I think I'm trying to avoid lol, I don't want to accept the fact that it won't work with all of this b/s I've put into this bastard.
 
hostie said:
Yeah, the fans turn on every time. I'll fool around with the bios and see what I can come up with.


As far as the card being incompatible, that's what I think I'm trying to avoid lol, I don't want to accept the fact that it won't work with all of this b/s I've put into this bastard.
Click to expand...

do you have another computer you can try the card on? im about to head out but i'll check back to see what you can figure out.... Good luck!
 
The fan turning makes me point to it being incompatible; however, don't be a fool and just take our words for it. In 30 seconds of searching just your video card name I found 3 different possible solutions. Look into it, it's a pain in the ass, but will save you time in the long run, especially if you get it to work.
 
try this,

Put the pci card in the slot but hook you monitor to thjhe onbooard videeo and try to boot. If you get the monitor, go in and load a generic graphics driver for the new new graphinc card, then reboot and swttch to it and retry the new card driver.

I have seen this work sometmes when the OS needs to load a generic driver for the video card before it will take the new driver.
 
with your new card plugged in can you see the post screen/bios etc? If so then your card isnt faulty as its displaying through that. Drivers are only loaded once windows loads. Have you tried booting into safe mode (f8 before starting into windows)
That runs the bare minimum windows install often without drivers. If you can get into there then have a look for an updated driver or see if there are still and nvidia drivers in the registry.Probably use revo or something for that.
 
So most-likely is whats happened:

You unplugged nvidia, plugged in AMD and plugged monitor to it. As you unplugged nvidia your bios changed your main video output to internal adapter, that is why you haven't seen anything while using AMD. Now what you need to do:

1) Plug your AMD card into computer. Plug monitor to internal videocard (that onboard VGA you've mentioned), most-likely you will see your boot screen while plugged to onboard VGA. Go into BIOS and choose AMD as main videocard, then simply unplug your monitor from onboard VGA and plug it to AMD.
2) When you're 100% sure your AMD is working (computer loads fine after reboot and you can go into BIOS while monitor plugged to AMD) you can simply install last drivers for your card from amd site and it'll be working like a charm in windows.
 
hostie said:
I'm not sure to be honest, how could I check? I mean it does have an on board VGA port that came on the computer, but I don't know if that constitutes for an on board video card.
Click to expand...


when you pulled the nvidia, cmos reverted to onboard video, hence the nothing. go into bios with new card seated and disable/change primary video from onboard to PCIe.
 
OP.

The video card should show the POST screen (the stuff you see before windows starts loading. BIOS, boot menu, computer logo...etc). The drivers don't matter at this point. Nothing in windows matters at this point, you may unplug your hard drive all together.

If your motherboard has an internal video card, then that means it will somehow need to decide which video device to use. The internal one, or the one you installed. It can do this automatically, or sometimes you need to tell it what to use.

You should unplug your hard drive to prevent booting into windows every time. Then remove all video cards, and try to just get the internal card hooked up and working. After you have it working, you should go into your BIOS and try to find video card options that will let you switch to an external card. Change that option, shut down the computer, insert your new card, plug it in, and turn it back on.

If that doesn't work, and you configured BIOS properly to use that card, then it means that either the card is damaged, your installed it incorrectly, or its simply not compatible.

EDIT: To those talking about a fan not working. Fans are an extremely poor indication of anything. Some fans draw their power from a incompatible bus, others wont. Some draw the power from the fan from the power supply via the additional plug the card has, others don't. Fans mean very little and can't be reliably used to diagnose anything.

Also, I had a 200W power supply that ran a video card that demanded something like 350W. Everything turned on and worked. None of this is reliable information.

EDIT2: I'm also a pc repair tech who owns a repair business.
 
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↑ Awesome info Mike especially for those of us who are just hobbyist

edit - did you make any progress on this issue hostie?
 
Last edited:
Hey guys, I've been super busy with work since my last post, I've not been able to play with it anymore yet, I will post my progress once I get back to it. Thanks for all the info!
 
Try to reset bios before you plug in the new graphics card.
 
Web Echo said:
If your windows can't find the card then either something is wrong with your Card or Computer and/or installation. As you said that it's your 2nd Card so I guess your Card is OK.


It looks that you have a good experience with installing a card. But still let's check the installation part.

As per AMD (amd.com/us/products/desktop/graphics/amd-radeon-hd-6000/hd-6770/Pages/amd-radeon-hd-6770-overview.aspx#3) you need following:



If these things are OK then start your computer and see if Card fan is working.

If this is also OK then goto Device Manager and scan for harware changes.

Also check your services. you may have disabled some services that are needed for device manager to find your hardware.

If still not working then post screen shot of your device manager. I will try to help you.
Click to expand...

Something isn't right in my device manager. I can take a screenshot and send it over. Thanks!

mikeads66 said:
OP.

The video card should show the POST screen (the stuff you see before windows starts loading. BIOS, boot menu, computer logo...etc). The drivers don't matter at this point. Nothing in windows matters at this point, you may unplug your hard drive all together.

If your motherboard has an internal video card, then that means it will somehow need to decide which video device to use. The internal one, or the one you installed. It can do this automatically, or sometimes you need to tell it what to use.

You should unplug your hard drive to prevent booting into windows every time. Then remove all video cards, and try to just get the internal card hooked up and working. After you have it working, you should go into your BIOS and try to find video card options that will let you switch to an external card. Change that option, shut down the computer, insert your new card, plug it in, and turn it back on.

If that doesn't work, and you configured BIOS properly to use that card, then it means that either the card is damaged, your installed it incorrectly, or its simply not compatible.

EDIT: To those talking about a fan not working. Fans are an extremely poor indication of anything. Some fans draw their power from a incompatible bus, others wont. Some draw the power from the fan from the power supply via the additional plug the card has, others don't. Fans mean very little and can't be reliably used to diagnose anything.

Also, I had a 200W power supply that ran a video card that demanded something like 350W. Everything turned on and worked. None of this is reliable information.

EDIT2: I'm also a pc repair tech who owns a repair business.
Click to expand...

I'm PM'ing you. Thanks!

aty1985 said:
Try to reset bios before you plug in the new graphics card.
Click to expand...

Ok, thanks.
 
mikeads66 said:
OP.

The video card should show the POST screen (the stuff you see before windows starts loading. BIOS, boot menu, computer logo...etc). The drivers don't matter at this point. Nothing in windows matters at this point, you may unplug your hard drive all together.

If your motherboard has an internal video card, then that means it will somehow need to decide which video device to use. The internal one, or the one you installed. It can do this automatically, or sometimes you need to tell it what to use.

You should unplug your hard drive to prevent booting into windows every time. Then remove all video cards, and try to just get the internal card hooked up and working. After you have it working, you should go into your BIOS and try to find video card options that will let you switch to an external card. Change that option, shut down the computer, insert your new card, plug it in, and turn it back on.

If that doesn't work, and you configured BIOS properly to use that card, then it means that either the card is damaged, your installed it incorrectly, or its simply not compatible.

EDIT: To those talking about a fan not working. Fans are an extremely poor indication of anything. Some fans draw their power from a incompatible bus, others wont. Some draw the power from the fan from the power supply via the additional plug the card has, others don't. Fans mean very little and can't be reliably used to diagnose anything.

Also, I had a 200W power supply that ran a video card that demanded something like 350W. Everything turned on and worked. None of this is reliable information.

EDIT2: I'm also a pc repair tech who owns a repair business.
Click to expand...


Just adding to the post as mentioned during startup the computer do not need any drivers installed on computer during bios post/startup if you don't see the bios post then like mentioned above the bios might be configured to use onboard vga instead of using the card inserted into the pci-e slot.

You're computer will not show anything under device manager if drivers are installed but the card is not inserted into the pci-e slot.

when you switch you're computer on it should make 1 beep sound that indicates the computer passed the bios post if it did not make that sound it means its failing to start due to hardware incompatibilty/faulty hardware.

Can you please post the make and model no. of the motherboard you currently have installed in you're computer or atleast state what bios you're computer is running and what version eg pheonix v1.01.
 
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lelando said:
Just adding to the post as mentioned during startup the computer do not need any drivers installed on computer during bios post/startup if you don't see the bios post then like mentioned above the bios might be configured to use onboard vga instead of using the card inserted into the pci-e slot.

You're computer will not show anything under device manager if drivers are installed but the card is not inserted into the pci-e slot.

when you switch you're computer on it should make 1 beep sound that indicates the computer passed the bios post if it did not make that sound it means its failing to start due to hardware incompatibilty/faulty hardware.

Can you please post the make and model no. of the motherboard you currently have installed in you're computer or atleast state what bios you're computer is running and what version eg pheonix v1.01.
Click to expand...

Computer model: Gateway 3250S
Mother board Model: AAC77881-304

Thanks
 
Well, I've figured it out guys...

I broke down, called and and xfx, after hours of haggeling, it turns out my mother board is incompatible. It's apparently extremely old.

The only thing left to do is buy a new computer or upgrade the mother board.

Thank you for all of the valuable information, and it will be used for future reference.
 
hostie said:
Well, I've figured it out guys...

I broke down, called and and xfx, after hours of haggeling, it turns out my mother board is incompatible. It's apparently extremely old.

The only thing left to do is buy a new computer or upgrade the mother board.

Thank you for all of the valuable information, and it will be used for future reference.
Click to expand...

Told you. Well, sort of did. :D

You should always do your research beforehand. So I guess you'll be upgrading the motherboard?
 
ShadeDream said:
Told you. Well, sort of did. :D

You should always do your research beforehand. So I guess you'll be upgrading the motherboard?
Click to expand...


Well make sure even the graphic card which u would be using is a retail one as this model supports only for OEM branded PC
 
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