Re-Opening Marketplace Threads

[BlackHat World]

A common question we receive is whether or not we can re-open a marketplace thread. The answer to that is it depends.

Before contacting us asking if we can re-open your thread, ask yourself the following questions:

1. How long has your marketplace thread been closed? If your marketplace thread has been closed longer than the 7-day grace period, we cannot re-open your thread, without submitting a Thread Edit Request where we re-test your service. If you fail the re-testing, the sales thread will not be reopened.
2. If your sales thread was closed for longer than 30 days after it expired, the sales thread is considered archived and wont be reopened.
3. Did you recently renew your Jr. VIP membership within the 7-day grace period? If so, your thread should automatically reopen in 24 hours.

If there's an issue with your marketplace thread not re-opening, please contact support.

Full details can be found in the Closure and Reopening section of the Marketplace rules.

 

[onlinemarketer12]

It means that if more than 7 days passed, the reviews will be gone as a new thread is to be opened.

 

[Zwielicht]

It means that if more than 7 days passed, the reviews will be gone as a new thread is to be opened.

Some sellers just quote the reviews from their old thread.

 

[onlinemarketer12]

Some sellers just quote the reviews from their old thread.

That is right. I forgot about it.

 

[Roger Marquez]

Some sellers just quote the reviews from their old thread.

Is there any policy in regard to how often marketplace sellers MUST update their product/service reviews?

 

[Zwielicht]

Is there any policy in regard to how often marketplace sellers MUST update their product/service reviews?

Yes, any time there's a change to pricing, package details, refund policies, or contact details; a seller is required to update their thread. Most of these aren't really a big deal (e.g., we go based on the refund policy in the thread rather than on a seller's website, so they're shooting themselves in the foot by not updating it), but pricing is the main one we want to be consistent.

 

[Roger Marquez]

That sounds amazing and as it should but i was referring more to the fact that i see BST opened from 2+ years ago with screenshots of feedbacks and reviews from that time as well, and even from users that are not even active anymore in the community.

I know this has been discussed in the past here, finding ways to make the marketplace more secure and transparent for all parties involved and the 2 main topics i remember were stablishing an escrow and a verified customer review only system.

I am not trying to start another discussion on these topics just referring to the fact marketplace sellers should also update their feedback and reviews for their services.

Cheers!

 

[RealDaddy]

Let's say that 7-days have passed, and I have an active warning on my profile, can I still get the BST re-opened (because I need to go through the review process now but I don't know if that's possible with an active warning)? Regards

 

[Zwielicht]

Let's say that 7-days have passed, and I have an active warning on my profile, can I still get the BST re-opened (because I need to go through the review process now but I don't know if that's possible with an active warning)? Regards

If the sales thread is not within the 7-day grace period, it can't be reopened regardless of whether or not you have an active warning on your profile.

However, if you were provided with an exception to this rule because of some unforeseen circumstance, we don't have a rule explicitly in place about it, although generally, we wouldn't allow a seller to reopen a sales thread if they have an active warning.

 

[RealDaddy]

A common question we receive is whether or not we can re-open a marketplace thread.

@Zwielicht do I need to message a mod to re-open my BST or can I just use the report button on the BST and then request to re-open the BST?

 

[Veil123]

@Zwielicht do I need to message a mod to re-open my BST or can I just use the report button on the BST and then request to re-open the BST?

You can do it by:
1. Filling the following form: https://www.blackhatworld.com/form/thread-edit-request.2/select
2. Contacting support at: [email protected]

Just be sure that the thread has not been closed for more than 6 months.

Cheers

 

[RealDaddy]

You can do it by:
1. Filling the following form: https://www.blackhatworld.com/form/thread-edit-request.2/select

It's been less than 7 days, do I need to pay the $30 edit fee for the BST?

Regards

 

[Veil123]

It's been less than 7 days, do I need to pay the $30 edit fee for the BST?

Regards

All the basic information can be found here: https://www.blackhatworld.com/seo/the-black-hat-world-marketplace-rules.1295700/#post-13962694
If you need more details, you will have to reach out to them (via email).

Cheers buddy.

 

[Gogol]

Makes sense, thank you for clarifying.

I was wondering if it is somehow possible for the seller to temporarily close their own bst threads, which could come in handy when they are unavailable. For example an individual dev providing some kind of development service, or an article writer providing writing services.

This way they could reserve their availability while they are on a medium or large project, while not having to have their thread get backlogged with more clients.

I understand this has other implications like the previous customers not being able to write in the thread for some (potentially negative) review and so on. But there is the dispute sub forum for that anyway, as well as itrader.

Is this somehow possible?

 

[Impulse]

Makes sense, thank you for clarifying.

I was wondering if it is somehow possible for the seller to temporarily close their own bst threads, which could come in handy when they are unavailable. For example an individual dev providing some kind of development service, or an article writer providing writing services.

This way they could reserve their availability while they are on a medium or large project, while not having to have their thread get backlogged with more clients.

I understand this has other implications like the previous customers not being able to write in the thread for some (potentially negative) review and so on. But there is the dispute sub forum for that anyway, as well as itrader.

Is this somehow possible?

A seller can temporarily close their sales thread by contacting support and asking to have the thread closed. When they want it reopened again, they just need to contact support again to have it reopened. As long as the thread's renewal date hasn't expired, there should be no problems.