Question about removing a card from paypal

  • Thread starter Thread starter Deleted member 995015
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Deleted member 995015

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Hello!

I had an old card attached to my paypal account. When I tried to remove it I got an error message. I contacted customer support and they told me that in order for them to remove it I need to provide card statements and prove of identity.

May you please tell me exactly what do I need to send them? What is a card statement? And proof of identity?



Thanks
 
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It really won’t just let you remove a card from your account?
 
Is the account limited? Also is the account yours?
 
You can try remove it directly from your online bank
 
Pinky123 said:
Yes, its my account and it's not limited.
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I guess u just have to send them what they ask you for, since u said they asked for card statement i think it means the statement of your bank account for proof of indentity i guess u either have to send them a passport or your ID but be sure first what they are asking u to provide.
 
Pinky123 said:
Hello!

I had an old card attached to my paypal account. When I tried to remove it I got an error message. I contacted customer support and they told me that in order for them to remove it I need to provide card statements and prove of identity.

May you please tell me exactly what do I need to send them? What is a card statement? And proof of identity?



Thanks
Click to expand...
You can get the card statement from your online banking interface. Proof of identity is your national identity card/document or passport. Probably the card can't be removed, because you don't have other cards attached and attaching a card is part of proving your identity to PayPal.
 
Last time I tried to remove a card from a PayPal account, it was limited.

In short, if your account has anything wrong or missing, you won't be able to do that.
 
HoNeYBiRD said:
You can get the card statement from your online banking interface. Proof of identity is your national identity card/document or passport. Probably the card can't be removed, because you don't have other cards attached and attaching a card is part of proving your identity to PayPal.
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Damn so I have like 4-5 cards attached so I cannot remove 2 from that list?
 
HoNeYBiRD said:
You can get the card statement from your online banking interface. Proof of identity is your national identity card/document or passport. Probably the card can't be removed, because you don't have other cards attached and attaching a card is part of proving your identity to PayPal.
Click to expand...

Do you think that I need to send them just the front of my ID or maybe both sides as a photo?
 
Pinky123 said:
Do you think that I need to send them just the front of my ID or maybe both sides as a photo?
Click to expand...
If there are upload slots for both sides, send both sides, there can't be any issue with that. Make sure that the phots are good quality and everything is clearly visible.
 
HoNeYBiRD said:
If there are upload slots for both sides, send both sides, there can't be any issue with that. Make sure that the phots are good quality and everything is clearly visible.
Click to expand...

Thanks for the reply and one more thing - my card statements are in my local language, I hope this wont be a problem for them.
 
Try something like a passport, license or bank statement.
 
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