Here's a question about "proof of shipment" (tracking number). Does it matter whether the tracking shows the delivery as completed or not when being asked to give proof of shipment? So in other words, when I get a chargeback claim or a buyer claims they didn't receive the item, if I provide the tracking number and it shows that the item was indeed shipped out and to the proper address, even though it doesn't show the delivery as completed, does that still count as proper evidence? Or does it also have to show that the delivery was successful/completed. The reason I ask is this. Sometimes customers order things without knowing their country's import laws/customs/restrictions etc. It gets held at customs and since the customer did not provide a phone number, nobody at customs knows how to reach the customer OR it gets to the local post office and it just sits there because they don't have the complete/correct address and with no phone number they don't know how to contact the buyer. Therefore it sits there for a month or so and the buyer can claim they never got it. Now you'd be asked to provide evidence that u shipped it out. So does it mean tracking is enough or tracking must also show delivery was completed? If the customer didn't pick it up or provide the clearance info, then of course it won't get successfully delivered. Isn't that on the customer and not the shipper? I think as long as u provide evidence u shipped out the item with tracking and correct address as given by the buyer, that constitutes as proper evidence. Correct me if I am wrong. I actually have one chargeback case pending and it's exactly this. It's been a week and it's still under review with no verdict yet. I provided full tracking info/proof but item was held at customs and required buyer's clearance info but buyer never gave it to them so the item has now been abandoned/lost. Buyer opened a chargeback case. I'll let u know if I win this one or not when I find out. P.S. I just wanted to add that my little journey here since the past 4-6 months has been great and successful. I'm breaking my own sales record every month, and I started with earnings of about $50-80 a month making 1 sale per day (if u remember my older posts), and each month it has DOUBLED. I'm now earning about $600-$800 and I'm still just a small time seller but I'm thinking about expanding and upgrade the store to triple my sales and earnings hopefully! I also just received a gold medal for being a top rated seller (yay?). It's a journey.....succeed or fail, it's all about learning, it's all about growing and trying to reach new goals step by step, brick by brick....one day it'll probably all end, so I'm trying to enjoy it while it lasts!