astro2014
Senior Member
- Feb 7, 2014
- 1,084
- 613
I have a big problem and I need help.
In the last days and for some reason that I don't know, all my email accounts appeared with the session closed.
In most of them I could log in without any problem, but there are two accounts (the most important for various reasons), which I could not enter because the Gmail system requires me to receive a code via text message on a phone number that is no longer active and that the phone company in my country canceled because it was a number that I did not use.
Trying to recover the two accounts, in one of them Gmail gave me the option to enter an alternative email where they sent me an access link after 48 hours, then I could recover that account without major problems.
The big problem now is that with the second account, it has been impossible for the option to appear where I can enter the alternative email as I could do in the first account.
The truth is that this is desperate because I REMEMBER PERFECTLY THE PASSWORD OF MY ACCOUNT and in spite of this, I can not access it because of the phone verification that Gmail requires and added to this is the fact that I am not able to get the option to enter an alternative verification email.
If anyone here can help me, I will be very grateful. I know well that there are people here with a lot of knowledge about everything related to the Internet, and I just hope that someone can help me at this time.
Thanks in advance to those who can help.
In the last days and for some reason that I don't know, all my email accounts appeared with the session closed.
In most of them I could log in without any problem, but there are two accounts (the most important for various reasons), which I could not enter because the Gmail system requires me to receive a code via text message on a phone number that is no longer active and that the phone company in my country canceled because it was a number that I did not use.
Trying to recover the two accounts, in one of them Gmail gave me the option to enter an alternative email where they sent me an access link after 48 hours, then I could recover that account without major problems.
The big problem now is that with the second account, it has been impossible for the option to appear where I can enter the alternative email as I could do in the first account.
The truth is that this is desperate because I REMEMBER PERFECTLY THE PASSWORD OF MY ACCOUNT and in spite of this, I can not access it because of the phone verification that Gmail requires and added to this is the fact that I am not able to get the option to enter an alternative verification email.
If anyone here can help me, I will be very grateful. I know well that there are people here with a lot of knowledge about everything related to the Internet, and I just hope that someone can help me at this time.
Thanks in advance to those who can help.
