Well I'm stuck with a domain now for 12 months that I can't use. Really I cannot beleive they would not refund me - if I had known that they were unable to provide ID protection for the domain then I would never have ordered but they had ID protection showing as an option after I have selected the UK domain and added it to my basket.
It's such a small amount of money but its just totally useless in my opinion that a hosting company won't own up to their mistakes.
Silly by them, because due to their attitude for the tiny amount, they lose a customer who could potentially spend hundreds a month in future and become an affiliate.