Hey guys, I cant seem to find the appropriate board to post this on so thought i would post on the lounge. I run an ecommerce store in the video game niche, we have pretty good sales and are currently shipping out around 15-20 packages a week. It's pretty rare but sometimes we get buyers opening PayPal claims wanting a refund due to packages not arriving. In most cases we are totally happy to refund people, but there are very few cases when you can tell the buyer is lying. They don't ask for a replacement order, they don't get in contact with us asking where their package is, and they never reply to emails from us trying to help and resolve the issue. (often the claims are opened before the package would even have time to reach them) PayPal asks for proof of sending the package, however our packages do not have tracking, and PayPal ALWAYS votes in favor of the buyer. How can i stop this from happening? Recently i have updated our returns policy stating we do not offer refunds on orders that have already been sent, would PayPal accept that? i doubt it... Any ideas are welcome and would love to hear anyone's experience with this topic.