Pretty sure I got scammed by stablelayer

November 25th I had an idea for a site that I wanted to run, so so niche but whatever ive had the idea brewing for a while so I decided to choose StableLayer as my offshore host since I was assured they would ignore all DMCA complaints

Pay for 1 year of shared hosting and a domain name, got setup in a decent amount of time and threw up a quick wordpress page and planned to work on it as I had free time

December 3rd (friday)I notice that I cant reach my website, nor log into my FTP / Cpanel and sign into stablelayers client area and see this

Subject: StableLayer OutAge Today

Hello,

The server ABCstablelayer has had a outage today due to some issues with the provider and a large scale DDOS attack As most of you know we were already planning on moving providers We are just going to do so quickly now The server should be back online within the hour and we will then move all the data to our new location and send you another email with your new nameservers That is all you will have to change

StableLayer Management

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Sigh ok ok no problem ive been lazy and havent really wanted to work on the site and when I do its down, no biggie ill work on it later

Later on the same day I get another message in the client area

Subject: Please update your NameServers!

Hello,

All clients due to the outage have been moved to our new dedicated server Please update your nameservers to ZZZstablelayer and YYYYstablelayer

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Ok but I bought my domain name through you, I never got any information to manage my DNS through the company they registered the name through (name cheap) and I know I know I know this was stupid of me I should of bought the domain name myself then brought it to the webhost, now I see why

I send a support ticket to stable layer asking for my login credentials so I can update the DNS for my domain name and this is what I got back

Subject: Urgent: StableLayer Customers **PLEASE READ**

Dear Customers,

After much consideration we have decided to continue our hosting services We have done some major changes that are outlined below in order to offer you the best service possible If you would like to return to our service please just email stablelayer and we can set up you a brand new account Please note no backups are available as the old host did termiante all our services and we did make changes to prevent all this in the future

1) We purchased a few redundant servers to host our main site on a different network in case of a outage

2) We have a redundant backup service in the US that every night rsyncs all data to it to insure there is no data loss

3) We have all new staff that guarantees a 30 minute response time to critical issues

4) We have management change which will also help to bring you quality service

5) There will no longer be huge discounts as we want to host quality service (old customers can sign up and still have their discount though)

If you would like to continue or are considering it email support stablelayer and we can offer you a great deal to continue and see our brand new quality service We have limited spots so for the next few months you will not see us advertising our service as we want to build up our old client base and help them before we search for new clients

StableLayer Management

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WTF come on ive been really cool about all of this and this still doesnt help me with my DNS problem, I reply back saying YES I want to continue my hosting I paid for a year and ive only gotten a weeks worth of uptime out of it?

And after that I left it alone and waited for my name cheap credentials so I could fix my DNS server problem and lucky me I got a response back

Subject: All Shared/Reseller Customers Please Read

Hello,

Due to several factors we actually decided for one and for all to stop completely our shared hosting/reseller hosting services as it does cause too many issues We are though one of the leading VPS providers for quality US/NL VPS Hosting If anyone is interested in upgrading to their own server (VPS) Hosting we can help you to migrate your data and set it up for you

Thank you and we do apologize for this inconvience All Shared Hosting/Reseller Hosting Billing accounts will be deleted also just so you do not get any further invoices etc

StableLayer Management

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Wow you nuke my hosting then try and upsell me?

wow... I guess we could say bad timing. I doubt they are trying to upsell you personally.. maybe everyone using shared. Try contact sales from a diff email and see if they have shared hosting available.

To be honest I was thrown off when you said you wanted someone to ignore complaints...yet paid for shared hosting.

That's horrible man, shoot me a PM I will set you up today on HostWinds give you the first month 100% free.....it could at least be a nice sandbox to work out of temporarily even if you dont decide to host with us.

Shoot me a PM and I will gladly help you out :biggthump

Nice gesture HostWinds.