(Please Help Me) Any computer expert here?

@track_xd

For how long am I eligible for refund/replacement?
I'm not sure, I usually get refunds because orders never arrive. But in your case when the device is faulty I'm not really sure. You should just contact the seller and work it out with him, if he's not willing to cooperate then try to open a dispute on the order or contact Alibaba support.

This is a screenshot from Aliexpress, I don't know if Alibaba has different policy:
Screenshot_2.png
 
As a hardware expert my suggestion is to wash it with clorex
 
First, go online and find all your drivers for windows 10 for your laptop name and model.

Add to USB stick

Then reinstall windows 10.

But.
As advised above you can boot into safe mode and if the system is acting correctly then it a driver issue 100%.

Just reinstall windows and make sure to format everything when asked from windows install.

Some computers have the hard drive mapped to a os (( full partition needed))....

Gd luck
 
Can we have a link to the laptop please from Ali.

Are you from uk, why not build a amd desktop 5000 series they are brilliant computers.

There many video on the subject and you get money worth 12 core or 16 core very nice chips
 
First, go online and find all your drivers for windows 10 for your laptop name and model.

Add to USB stick

Then reinstall windows 10.

But.
As advised above you can boot into safe mode and if the system is acting correctly then it a driver issue 100%.

Just reinstall windows and make sure to format everything when asked from windows install.

Some computers have the hard drive mapped to a os (( full partition needed))....

Gd luck
what about washing it clorex and switching it on so that we get rid of all dirts
 
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