Hey,
I saw a few people mention Platinumservermanagement here from time to time in the hosting sections and thought about writing this here as well just to inform people who have been thinking about using them. I usually never post online reviews, positive or negative, but I simply could not let this pass. I have been with Platinumservermanagement since 2016 and never had any big issues with them, whenever I needed something installed and enabled/tweaked they managed to get it done. The last month has however been the exact opposite.
I submitted a ticket on June 22 about sudden random load spikes on my server and the ticket is still not resolved even though it was marked as critical since the server would be down every second hour. All I got was pretty much their standard "We are looking into it" messages, first response time must be important to them for some reason. I tried getting in touch with the technician that the ticket was assigned to, multiple times, without any luck, last response time from him was on June 30, ticket is still open 13 days from last response.
So I started getting frustrated and opened a ticket to their supervisor on July 7 to ask what is going on since the technician doesn't respond. The supervisor answered almost instantly with their standard "We are looking into it" message and went quiet for almost a week, no updates. At this point, I'm not getting any response from the technician nor the supervisor so I try to respond to that ticket, today July 13, that nobody is responding to me, the problem is still urgent and is still there. What happens next? They refund the last payment, cancel the automated agreement and BAN MY PLATINUMSERVERMANAGEMENT ACCOUNT, without me requesting any of that. I am unable to login, the account is simply banned/deleted.
Here is a screenshot of both the tickets, ticket 1 is with the technician and ticket 2 is with the supervisor, conversations are starting from the bottom of the picture due to how their ticket system works: https://i.imgur.com/802VVIE.png
Images were taken before since I had a feeling that this was coming due to other online review with the same experience.
I have not experienced anything like this before with any established company, this is unbelievably unprofessional. In other words they simply said "**** off" to a customer that was with them since 2016, for unknown reason, maybe the supervisor got mad because I asked where is the service that I am paying for?
I strongly suggest to not use them. They are extremely slow at responding, especially in the last few months.
Sorry if this was posted in the wrong section, please move it if it was.
I saw a few people mention Platinumservermanagement here from time to time in the hosting sections and thought about writing this here as well just to inform people who have been thinking about using them. I usually never post online reviews, positive or negative, but I simply could not let this pass. I have been with Platinumservermanagement since 2016 and never had any big issues with them, whenever I needed something installed and enabled/tweaked they managed to get it done. The last month has however been the exact opposite.
I submitted a ticket on June 22 about sudden random load spikes on my server and the ticket is still not resolved even though it was marked as critical since the server would be down every second hour. All I got was pretty much their standard "We are looking into it" messages, first response time must be important to them for some reason. I tried getting in touch with the technician that the ticket was assigned to, multiple times, without any luck, last response time from him was on June 30, ticket is still open 13 days from last response.
So I started getting frustrated and opened a ticket to their supervisor on July 7 to ask what is going on since the technician doesn't respond. The supervisor answered almost instantly with their standard "We are looking into it" message and went quiet for almost a week, no updates. At this point, I'm not getting any response from the technician nor the supervisor so I try to respond to that ticket, today July 13, that nobody is responding to me, the problem is still urgent and is still there. What happens next? They refund the last payment, cancel the automated agreement and BAN MY PLATINUMSERVERMANAGEMENT ACCOUNT, without me requesting any of that. I am unable to login, the account is simply banned/deleted.
Here is a screenshot of both the tickets, ticket 1 is with the technician and ticket 2 is with the supervisor, conversations are starting from the bottom of the picture due to how their ticket system works: https://i.imgur.com/802VVIE.png
Images were taken before since I had a feeling that this was coming due to other online review with the same experience.
I have not experienced anything like this before with any established company, this is unbelievably unprofessional. In other words they simply said "**** off" to a customer that was with them since 2016, for unknown reason, maybe the supervisor got mad because I asked where is the service that I am paying for?
I strongly suggest to not use them. They are extremely slow at responding, especially in the last few months.
Sorry if this was posted in the wrong section, please move it if it was.
