Hey, can I please get a refund? I ordered my hosting and I've experienced major issues, some so far:
1: I was not sent any login/cpanel/nameservers - even after paying, I had to create a ticket and REQUST my own information? Time wasted.
2: I set my nameservers to your host, they were not working, I've never been able to see success, I know they propagate but it wasn't even a DNS issue, it just wasn't resolving at all, it was resolving to my old website even after I switched.
3: I requested a refund in the ticket support center, I got no reply. Once I made a comment about possibly ordering a bigger purchase/client related - Suddenly, after 2 days - I get a response..
4: I uploaded all my files and everything, I asked if it was set-up correctly (Because I'm a bit new) - I didn't get feedback.
5: The entire website has been down for me for over 24 hours now, I can't login, I can't access anything, I can't even login to my account.
This is all before I even set-up a website, I do not find this to be suitable to run my business and I would appreciate a refund, I'm not knocking your product, my website is quite large and I don't think we're a good fit, as a customer I am sort of needy and having so many complications so early in really shuns me from using the service. If you could kindly refund my payment that would be great, I've used nothing nor launched a website with you guys thus far, and I'm unable to even access your website for over 24 hours: Can't launch tickets, use cPanel, connect to FTP, anything at all.
