Thanks
I can't keep track of PMs, sorry - please open a ticket here:
http://support.proxymillion.com
Thank you
Always within 24 hours!
Just the semi-private ones
Yes! We're in touch and thanks for the kind words
Sorry, but feel free to try our petit package! If it's not to your liking, ask for a refund in 48 hours!
No, we're working hard on it. Read the last bit of this post.
You'll be refunded!
Read on below
I'm sure someone has, unless it's been assigned to me - please read on for details.
Hi Fineze! This sucks, and you are completely right on the following account:
"it feels it has grown too quickly for everyone to keep up". Everything you mentioned is caused by that very thing.
Therefor I have just contacted Greg from BHW (our account manager) to ask if he can lock and unsticky both our threads while we undergo some much needed maintenance, re-organisation and deploy way overdue upgrades like automatic delivery.
Small things to-do, tickets, infrastructure problems etc. have been mounting up slowly and we've arrived at the point where we can't accept any more customers for a week or two. During this time we will completely revise our semi-private and rotating proxies, fix some bugs with our new private proxy infrastructure and deployment, implement logging, team-accessible monitoring (was just CLI up to now) and I will personally process and aim to fix the technical compatibility problems you and others have tickets for that are on hold.
As you aptly deducted: we grew too fast. Which is great, but it has been affecting quality the past few weeks. I've previously compared running Proxymillion with building a boat at sea - it's time we pull it into the drydock to give it a good scrubbing!
Thanks for the feedback everyone! Slowly, surely and at times painfully, it helps us grow!