Freddyjames
Senior Member
- Jul 4, 2011
- 843
- 1,560
Bill, please don't try and make out here that this happened over a period of hours, it didn't. It was almost 2 weeks. GMT times should not apply if there has been almost 2 weeks passed since the original problem occured.
It took 8 days for your support to get back to me, I had to prompt them before they responded, only to mess things up further. It was then 5 days after speaking to you on Skype, with nothing further happening despite you saying you would rectify the issues, before I finally snapped.
I appreciate the refund you have given me, but don't try and make me out to be unreasonable, expecting replies instantly and blaming "night-time" or time difference issues.
I am not unreasonable, and this did not happen overnight - it was over a period of months of bad service. This last balls-up was just the straw that broke the camel's back.
It took 8 days for your support to get back to me, I had to prompt them before they responded, only to mess things up further. It was then 5 days after speaking to you on Skype, with nothing further happening despite you saying you would rectify the issues, before I finally snapped.
I appreciate the refund you have given me, but don't try and make me out to be unreasonable, expecting replies instantly and blaming "night-time" or time difference issues.
I am not unreasonable, and this did not happen overnight - it was over a period of months of bad service. This last balls-up was just the straw that broke the camel's back.