Just bought a Business Hosting plan and as always they were very very helpful either via Chat or Ticket. Answered all my questions in a very clear and detailed way.
Great customer support! :biggthump
In my last post on Cybermonday, I wrote that everything went great with the purchase but that's not entirely correct. There was a bit of an issue, a misunderstanding, but as they were acting in good faith and I also was acting in good faith, there was no problem whatsoever and it was easy reaching a common ground, and I have to say that that agreement favored me.
Those guys were great at solving the issue, explaining what happened and giving me alternatives. Must say that, given there was a misunderstanding, they promptly said they would offer me a refund if I wasn't satisfied with the purchase. I talked with customer support, billing, and even with COO Michael Brower, he was amazingly helpful, but I have to say that the interaction with everyone was great, trying to solve the issue and not causing a new one, as sometimes happens.
It is as I said in a previous post, no one's perfect, and when you're working with a large company some issues may arise now and then, but knowing that you have a good customer care, a good support team that's there for you, that's what really matters. I say this, because that prevents a small issue turning into a big problem, and that makes all the difference! That's why it's important to make business with nice and honest people, and I knew I was dealing with people like that.
So I continue to have an awesome customer experience with Hostwinds! Not only they try to please new customers but also the ones they already have, they don't take the customer for granted as other hosting companies do.
Great host!
Recommend it!
