Permanently Closed Marketplace Sales Thread
- Thread starter SharkServers
- Start date
- Status
SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
Somehow, I think that you've just done something against our ToS as we don't suspend account for no reason. Each problem is reviewed and suspension is the last step we take, and that only happens in these cases:
1) Court orders (Normal complaints are always ignored);
2) Resource abuse. If you think it's ok to use all available server resources on shared or VPS hosting, of course your account will get suspended. On shared and VPS hosting you share server resources with others. To implement fair resource distribution policy, a single user can not continously exceed a set limit on resources. If that happens, other user accounts experience slow service, which is why services that use too much resources on shared or VPS plans do get suspended. This is normal, and all hosting companies do that.
3) Spam, scam, DDoS, hacking - We DO NOT provide hosting for people engaged in spam, scam, DDoS and hacking. Any account found doing this will be suspended. No excuses - we're experts in what we do, and we know the difference from when a system is compromised (in which case we help to clean and secure it, and let it run) and when malware and hacking tools are planted maliciously.
I must stress this - we do have strict policies for the things listed above. However, we still keep to our original promise - no site will ever get suspended for DMCA or anything else but the things listed above. The negative reviews are from people who have done wrong and just don't want to admit that. We have plenty of happy customers, so a few bad reviews don't carry any weight.
Have a good day everyone, and check out our Specials at http://www.sharkserve.rs/specials/
SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
I've been told by the billing staff that this will be dealt with today
DataDriven
Regular Member
- Jun 26, 2009
- 203
- 32
Please respond to your support tickets. Sorry to bring this to BHW, but I've opened two separate tickets in the past couple months, both have "gone missing" from the client area, and the most recent one hasn't been responded to, even though it's marked (and most definitely is) high priority. #491352 for your reference.
Hosting is otherwise great, especially if you're wanting to avoid DMCA and not have to deal with a rogue host, but please step up the support guys.
Hosting is otherwise great, especially if you're wanting to avoid DMCA and not have to deal with a rogue host, but please step up the support guys.
SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
This has been responded to
DataDriven
Regular Member
- Jun 26, 2009
- 203
- 32
Thank you for the prompt resolution.
SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
If you're getting ready to register some new domains, we've got a few deals available: http://www.sharkserve.rs/specials/
SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
Indeed there is. The server Ares is affected and the issue is currently being worked on.
magcshroom
Regular Member
- Nov 7, 2008
- 281
- 122
LOTS of downtime. At least a few times a month.
D
Deleted member 969102
Guest
Why would I not just buy two #3's and have $200 left?
magcshroom
Regular Member
- Nov 7, 2008
- 281
- 122
Wow more downtime again today. Will be cancelling all my servers and switching to a new provider.
theqlogic87
Registered Member
- Mar 30, 2014
- 93
- 18
"We are aware of an issue affecting the ability to access our services from some parts of the world. Please note that this is being worked on to restore the service, but we don't have an ETA at this time. Please do NOT open a ticket for issues related to this downtime as the entire support staff is needed to address the issue, and answering the tickets would prolong this process. Thank you for understanding.
Update 19/08/16 10:08PM GMT - The issue has been resolved and routes are being picked up again. It may take a little more time for the connectivity to be restored globally, but we're getting there. Again, apologies for any inconvenience caused. - Sharkservers"
Update 19/08/16 10:08PM GMT - The issue has been resolved and routes are being picked up again. It may take a little more time for the connectivity to be restored globally, but we're getting there. Again, apologies for any inconvenience caused. - Sharkservers"
Sharkserver was one of the best service, and now you should avoid them at any cost.
The customer support simply don't answer anymore, Ticket are close after few days, without answer. Last time I bought domain and hosting, It took 5 days to activate my domain, no support.
Now I have my website are down and 2 of them are money website, DOWN for at least 24 hours+ in the same time I've a technical question pending 48hours++
The customer support simply don't answer anymore, Ticket are close after few days, without answer. Last time I bought domain and hosting, It took 5 days to activate my domain, no support.
Now I have my website are down and 2 of them are money website, DOWN for at least 24 hours+ in the same time I've a technical question pending 48hours++
DataDriven
Regular Member
- Jun 26, 2009
- 203
- 32
WARNING: Avoid this company. I don't know what is going on with them, but at best they are amateurs, at worst they are scammers.
Over the past couple of weeks I've had sites taken down due to over-usage of resources. That's fair enough, happens sometimes with hosts (although my resource usage was significantly lower this month than the previous two). However, they took my sites offline without telling me or sending me any kind of warning, update etc.
After this happens for a second time (the next day), I upgrade to a VPS with them. In the first 48 hours this is completely offline for about 12/48 hours, and the rest it's incredibly slow. Send a support ticket, it gets resolved, and everything is fine for the next 24 hours. Then follows 4 days of downtime (which you can see people complaining about above), and again, no responses to support tickets, no apologies or explanations.
Get my dev to back up the sites and move them somewhere more stable. Put in cancellation requests for my services, but they don't process them. Put in further support tickets, not answered.
If you're making money, and need hosting that ignores DMCA, then pay the extra money to go with someone else... because you're gonna end up losing a lot more money by going with this cheap service.
Over the past couple of weeks I've had sites taken down due to over-usage of resources. That's fair enough, happens sometimes with hosts (although my resource usage was significantly lower this month than the previous two). However, they took my sites offline without telling me or sending me any kind of warning, update etc.
After this happens for a second time (the next day), I upgrade to a VPS with them. In the first 48 hours this is completely offline for about 12/48 hours, and the rest it's incredibly slow. Send a support ticket, it gets resolved, and everything is fine for the next 24 hours. Then follows 4 days of downtime (which you can see people complaining about above), and again, no responses to support tickets, no apologies or explanations.
Get my dev to back up the sites and move them somewhere more stable. Put in cancellation requests for my services, but they don't process them. Put in further support tickets, not answered.
If you're making money, and need hosting that ignores DMCA, then pay the extra money to go with someone else... because you're gonna end up losing a lot more money by going with this cheap service.
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