Permanently Closed Marketplace Sales Thread

[papa_ji]

we are changing the Hard Disk on server as it is generating some errors which results in SQL errors. It will be fixed soon.
right now all the sites are migrated to a VPS to reduce the downtime.
Note: we are still not taking new orders for shared Hosting to avoid further erros

 

[rakeem]

Oh my god, stay away from this noobs. Never seen a nooby host like this. Server is permanently down for days! Cant understand how this guys doin business with this service. Also they do not refund even when is stated "money back guarantee" lol. Better pay a view bucks more and buy any trusted service! This is just time any money wasting.

 

[goliver]

Thanks for the PM and the update here.

If I can make a suggestion, i would suggest you setup a way to communicate with your clients which is not hosted on the same server as your clients' account so in case of an issue like you have now, you can at least let your clients know what to expect. This will save you a lot of headache as well as help with damage control of your brand.

I hope you recover from this issue very soon.

Cheers

G

 

[papa_ji]

I think you did not tried to check,
shared server is located in my Bulgaria Data Center and main hosting site is on Netherlands Data Center. we are already communicating with clients, even if everything is down.
if no one respond you on ticket you can send me an email at [email protected]

Thanks for the PM and the update here.

If I can make a suggestion, i would suggest you setup a way to communicate with your clients which is not hosted on the same server as your clients' account so in case of an issue like you have now, you can at least let your clients know what to expect. This will save you a lot of headache as well as help with damage control of your brand.

I hope you recover from this issue very soon.

Cheers

G

 

[ni_luan]

Just right after the database error was fixed, my website is down, again Can't believe what's going on with this service. I demanded a refund, I know you've tried very hard but it's just not good enough.

 

[2makemoney]

After the database problem was fixed my website was loading very slow. I tried to patient, and had hope it will be back on in a few days, but i guess i was wrong. Now it dont load at all... I think it is time for a refund.

 

[wordism]

it's like every day its a new problem. I want to give you guys at least 15 days after the DDOS attack to see how you run without that holding you back.. but one day I can't do any mysql work.. then a brand new cpanel comes up without softacalous .. I say ok at least the speed seems to be better and the site is up.. hopefully for good. I wake up to work on my sub domains and once again......................The site is down. I'm indeed starting to get stressed out.. so I'm going to give it two hours.

 

[benman]

After you deleted twice all what I did on my sites, and it was much work, I tried to be patient and do it again but now its down again.I can't work like this. Sorry.How can I get a refund?

 

[wordism]

After you deleted twice all what I did on my sites, and it was much work, I tried to be patient and do it again but now its down again.I can't work like this. Sorry.How can I get a refund?

yes I know exactly how you feel. Every since the server has came back up.. I have been installing scripts and configuring wordpress theme options and plug ins..preparing my new sites and adding sub domains for future work and my work has been deleted... lol and with NO WARNING. I'm thinking everything is fine and dandy and I wake up... Back to stage 1. I could of at least backed up but it's like the sites have went back to a week old backup twice in just a few days. That's like the weather channel not telling us a hurricane is coming through and we just have to improvise when it arrives. Let's stop the jobs we had planned to do and find something productive until the hurricane passes.

 

[Kingu Buraddorei]

Are you guys still having problems? My VPS was working fine until after midnight. Loading of my site goes no where and I can't even connect via FTP.

 

[doken1313]

Is this my idea or we are under DDOS again ?

 

[wordism]

Are you guys still having problems? My VPS was working fine until after midnight. Loading of my site goes no where and I can't even connect via FTP.

yes.. problemsss

 

[goosefrabah]

I am very happy I read up until page 5 before jumping on this offer. All of these problems would not be worth the cheaper price for me. I hope you guys can get a refund.

 

[papa_ji]

Hi all,

sorry for all this mess up, But I think some one got jelous with us and trying his best to put our business and service in a bad position. Weel according to the current condition, we are not under DDOSS anymore but one of the Hard Disk of server has I/O error on it so you guys saw some SQL error and apache error, my technical staff is in Data Center and they are changing the HDD.
Note: if any one wants a refund he can open a support ticket with subject " REFUND" and he will get refund in next 24 hours. but I assure you after 24 hours everything will be fine and super fast like before. Right now me and my staff is working only on shared web server.
Regarding one client who is complaining here about his VPS issue, that is genuine, its my mistake that I shifted the sites to our main VPS node where other vps were also hosted but soon the transfer finished my dear enemy came back and started DDOSS again and because of that the whole VPS NODE got affected.
I know this situation is very bad for all of you and you all are loosing your money and wasting your time with me. I understand all this. but I assure you we are working to fix all this problems.
Note: me and my staff is not able to reply most of the tickets because we think better to fix problems instead of giving you reply, making one reply may take few minutes, but we are using that few minutes too to fix the problem.
Note: once the main server Hard disk is fixed after that no one can attack us anymore.
Sorry for the inconvenience

 

[psytrance]

hey check pm cheers!

 

[ChapoGuzman]

Ticket Created #623765

please look at ASAP!

 

[gsy159]

So you don't give out names, don't matter what happens?

 

[rakeem]

Note: if any one wants a refund he can open a support ticket with subject " REFUND" and he will get refund in next 24 hours.

LOL i opened a ticket with subject "REFUND" but nothing happened! you said i will be refund in one day but now more than one week ago and still got no refund! my money is gone i want refund! also i am talking to the admins on BHW this guy is a scammer!

 

[papa_ji]

SORRY I HAVE TO EDIT.
according to company policy refund is applicable in 30 days, your account is 60 days old. even if you are talking about a week ago also, you are not eligible for refund policy. open your eyes and see the thread carefully. REFUND policy is in 30 days. not in 60 days. don't call anyone scammer if you don't know about policies. server is stable and your account is active you can use it.

LOL i opened a ticket with subject "REFUND" but nothing happened! you said i will be refund in one day but now more than one week ago and still got no refund! my money is gone i want refund! also i am talking to the admins on BHW this guy is a scammer!

 

[papa_ji]

UPDATE:

Our Shared Web Server is almost normal now, we are just restoring some client's web sites. and after 12 to 24 hours we will start taking new orders for shared hosting.
Sorry again for the downtime that you all have to face.
IMPORTANT: we have moved the shared web server to our Bulgaria DATA CENTER at TelePoint. and we have setup very strong DDOSS protection which is able to block any big attack of ddoss.

:lalala: