every time I see your new post I think how far "customer always right" should stretch and at what point I should exercise my right to work only with customers I want to work?
what gives you permission to take such an offensive tone, is it $48 you pay monthly? what reaction you expect by calling me a liar and system we built a complete fuck up - more attention? an apology?
why you have never send me detailed info how to reproduce the problem or at least see it in your account? every time I ask you already deleted or fixed it.
do you expect your emotional dump will help me improve the system?
sorry, but what you say is just not right!
i sent you so many times detailed info! maybe (i am sure) you can remember, we spoke so many times in your support-chat, where i showed you exactly all the problems. i showed you so many times the double posts. i showed so so many other problems. i have many emails form your support-chat, where showed you the double posts in the system.
and yes, like so many times before, you can see also this time the double posts in the "recent posts" tab of my project.
i dont like to post here in the forum. if i have the chance to catch you in the support-chat, i do that every time. sometimes i just dont find you several days there.
but i dont write support tickets anymore, because to many of them are unanswered.
you've been our unhappiest user for many months, why are you keep using system that doesn't work for you? you don't have to.
because i invested so many time, money and bug reports into the system. if i stop now, i lost all that!
to answer some of your points
- re duplicate posts - I said I'm confident because we have unique constraint between blog post and each article (if this tells you anything) and system hard
coded to post unique article only once (succeed of failed). have example where it doesn't work - show me in your account.
sure i have examples. like many times before. its every time the same. you can see them in my account.
and i made again screeshots of the submission settings, the recent posts log and the blogs. on all that you can see the double posts.
- re unneeded features, all our features suggested in some way by our users, would you have suggested any - you might also find it implemented.
i have suggest many. especially in the beginning, where posting of unique articles where supported very less. yes, you have implemented most of them. unfortunately they work only now and then...
new features are a good thing, but not while the basic features just not work. and the new features kill every time the basic features. the scheduler was working many times. but nearly every time you made an update, many old bugs come up again. thats very frustrating for you customers. and its not only me. look only in that thread here. many people have exactly the same problems like me.
- re heavy advertising - we barely advertise and would I be a better sales person, we would have 10x more customers, I'm a user of our system and I know the value we deliver, so many our users do who tell me, that our system works for them better that anything else on the market
my inbox tells something else...
yes your system is great, thats why i am still here. especially for people who dont use unique content. but people who use unique content have again and again very much work to clean there blogs.
you dont understand why your customers are upset, when they have to clean all there blogs again and again? that costs us so many work to correct that. and you make it more worse when you ignore or deny the problems so many times.
yes my words are hard some times. i am very direct. maybe i have to apologize, but that problems exists.