nickadverts
Newbie
- Dec 20, 2021
- 10
- 6
Hello, I placed order #22923 on 1/26/22. We are approaching about a week since placement, is there an average wait time if not selecting the 24 hour rush feature? Just curious, it was only 1,000 words.
Permanently Closed Marketplace Sales Thread
- Thread starter NatashaNixon
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NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Hi, we don't write a lot of landing pages. I would recommend a copywriter with experience in your market for those.
No discounts at this time, sorry!
Hi,
I apologize about the delay. Our average ETA is 3-4 business days for up to 5000 words. The turnaround can be faster or slower depending on topic complexity, topic interest and current order volumes. Our writers are encouraged to pick assignments that they have knowledge or interest in. In our experience this leads to higher quality and lower revision rates.
I took a look at your order and it's one of those topics that might get overlooked by writers due to the the complexity of the subject matter - we dont have writers with Forex specific experience, although we do write some content, occasionally, in this market. If your order doesn't get selected by a writer within 7 days, you have the option of having us send it to an available writer (rather then the writer selecting it) or having us cancel your order.
I apologize about the delay with this assignment, please let me know if you would prefer to cancel it or for us to direct order it to an available writer.
nickadverts
Newbie
- Dec 20, 2021
- 10
- 6
I understand, please do whatever you think is best. If it's going to come out rough then it might be best to just refund. I was hoping to order a ton of articles but I am glad that I tested it first!
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
No discounts at the moment.
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
No discounts at the moment.
peterhuko
Power Member
- Jan 25, 2015
- 619
- 231
Hello,
Just curious why you haven't delivered an order that I paid $40 for approximately 13 days ago (!) for a 1,000 word article for order # #23144-1 (other than "sorry we totally forgot it").
PS: There isn't much complexity for writing an "About Us" introductory web content IMO. Thanks!
Just curious why you haven't delivered an order that I paid $40 for approximately 13 days ago (!) for a 1,000 word article for order # #23144-1 (other than "sorry we totally forgot it").
PS: There isn't much complexity for writing an "About Us" introductory web content IMO. Thanks!
Last edited:
Fast_Eddie_427
Registered Member
- Nov 15, 2019
- 79
- 29
Order placed, looking forward to seeing how this goes. Order #23612
peterhuko
Power Member
- Jan 25, 2015
- 619
- 231
On another note, I paid $96 for a 1,200 word article (order # #23145-1) that was delivered in 4 days, however I requested a minor revision and that I have been waiting on for the past 9 days. You used to have a consistent service I enjoyed using throghout these years but this seems to be long gone. Also, based on your interactions when things go bad, I read above where instead trying to compensate the customers for bad experience you basically offer to give the money back and let the customers go somewhere else. Really sad to see that at one point you were delivering great results, quality work and excellent customer service is now a thing of a past. There are way too many reputable services out there to give my business to without having to go through multiple disappointments. With a heavy heart I can no longer recommend your services to anyone anymore, I am really sorry to write this. 
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Yes we can.
No discounts at this time, sorry. Any samples we have can be found here: www.buyselltext.com/prices
Thanks your order is scheduled for delivery by end of the day Sunday.
No discounts at this time, sorry.
Hi,On another note, I paid $96 for a 1,200 word article (order # #23145-1) that was delivered in 4 days, however I requested a minor revision and that I have been waiting on for the past 9 days. You used to have a consistent service I enjoyed using throghout these years but this seems to be long gone. Also, based on your interactions when things go bad, I read above where instead trying to compensate the customers for bad experience you basically offer to give the money back and let the customers go somewhere else. Really sad to see that at one point you were delivering great results, quality work and excellent customer service is now a thing of a past. There are way too many reputable services out there to give my business to without having to go through multiple disappointments. With a heavy heart I can no longer recommend your services to anyone anymore, I am really sorry to write this.
I apologize for your experience with the service and how frustrating it has been to wait on your order. I do see that order 23144 hasn't been picked up by any writers, and I do apologize for the delay. Our aim is to deliver content within 3-4 business days for every 5000 words ordered. The turnaround can be faster or slower depending on topic complexity, topic interest, and current order volumes.
Our writers are encouraged to pick assignments that they have knowledge or interest in, instead of us direct assigning it to them. In our experience, this leads to higher quality content and lower revision requests. Your order slipped quite a bit past that delivery timeframe due to a combination of higher-order volumes, and your niche requiring a bit more attention than our typical assignments, leading it to be overlooked by writers on our system. We are constantly hiring new writers with experience in different markets to help speed up delivery across the board.
That said, the handling of the delay was entirely our fault. Although no writer picked up the assignment, your account manager should have reached out to you to see how you'd like to proceed. Unfortunately, this was overlooked and it's something that I'll make sure to review with your AM.
It's not our intention to turn customers away by refunding them. On a case-by-case basis, we may offer a refund if we feel that our service might not be a great match for the customer. We do not want to waste either the time or money of our clients, and although we deeply appreciate everybody's business we understand that sometimes our service just isn't the right fit. Generally, we do not feel that it is fair to keep a customer's money if they are entirely unhappy with the results.
I have gone ahead and refunded Order 23144 as you have requested.
As a small token of apology, I have added a credit to your account balance with us. The balance will be there indefinitely, and although I completely understand if you will not be using our service again, I do hope you give us another shot in the future.
BST.
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
peterhuko
Power Member
- Jan 25, 2015
- 619
- 231
Thank you for your detailed reply. Indeed, there is no excuse for sitting on my order for 20 days and not do anything about it. You wasted my time and we have had a long standing work relationship, I definitely did not deserve my time to be wasted and be ignored. There is no "niche" so that's a weak excuse IMO. All you needed to do is to write an "About us" section for a consulting company. If your writers can't handle that and then make me wait 20 days without even following up after I paid you in full, I cannot consider your business a serious one.
Your offer for a credit that you deposited is actually generous but I cannot consider your business anymore and be ever treated the way I was. I would like to ask you to close down my account, I will not be needing it anymore and neither will I use the credit (which I otherwise appreciate as your sincere effort to keep me).
Wish you best of luck in your future endeavors and if you accept one suggestion from me; if you take someone's money but can't deliver on it, the minimum is that you communicate. That should be standard these days... Another service has my business from now on unfortunately.
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