You had put in a wrong email address while you filled in the order form.
We had sent you a confirmation email immediately after you placed the order. Also, another email on the 18th. But none of them would have reached you since the emails were sent to the email you had put in the order form.
You could have avoided hours of frustration if you had spent few more seconds while typing the email ID.
I could pull out your email from one of your older orders and I have now forwarded everything including the order form entry to that email, so that you could verify this yourself.
Have a peaceful day @ office