Khanna's (the OP's) last activity on BHW was yesterday (29 Oct) around 3:00 p.m. forum time.
And yes, I'm having the same issues with the service and have with every order I have ever placed with him.
Three orders still outstanding:
1 order Placed 19 Sep
2 orders placed 25 Sep
No reports. No reply to Client Support's emails sent after the due date. No nothing.
Ridiculous.
A shame, as well, since the results are usually pretty good. This is rendered meaningless, however, by the fact that the promised TAT is never even close and communication is abysmal. Were I a betting man I'd say that nearly all of the link structure of these packages is outsourced and/or his team (if there is a team) is virtual, and OP is therefore at the mercy of them. In any event, I will never be ordering this service again: I can get the same or better results for the same price or cheaper from OP's competitors with none of the frustration.