- Mar 10, 2010
- 42,695
- 107,110
Your support team working this weekend?
Permanently Closed Marketplace Sales Thread
- Thread starter ugjunk
- Start date
- Status
tas26
Power Member
- Apr 21, 2009
- 629
- 314
here is an issue which i want to point out. i have discussed with you OP and you know the issue, and i am still unable to connect to my vps for last 48 hours.
i upgraded my VPS, and somehow the paypal invoice not being accepted at paypal so went ahead on OP's approval and paid them directly for the upgrade. it went well that month. then next month the automated payment of my vps went through of $15 but $30 (upgrade could not be processed), i went ahead and processed the payment manually (OP was informed and prior approval was taken). the vps was inactive, i opened a ticket and provided by transaction id to to prove my payment and my vps was reactivated. but after 20 days into this month, they have gone ahead and terminated my VPS for lack of payment. I contacted OP on skype for a fix, he asked me to open a ticket.
I re-opened that same ticket in which i provided the original transaction id like 20 days ago, payment was made on 25th of Jan. i provided all the info. there support team said, they are holding it for billing team's approval.
i asked them to please let me get into my vps to take backup of my important files, as i was pissed on this and did not want to continue. they did not nothing, its been 48 hours and there is no answer. i know its weekend and support might not be available but weekend is the main time when i work on my projects. they have ruined my time.
my question is, if i did not pay, why the heck i was able to run the vps for 20 days. and after 20 days they are shutting me down.
there VPS are awesome but support sucks big time and they dont have any coordination.
i have just received a refund of my original invoice of $15, and they are saying my VPS is terminated and all data lost, are you kidding me guys.
i dont care how you do it, i need my data back.
note. they have refunded all the $45, $15 invoice and $30 manual payment. they say they have lost all my data, and technically have ruined my business. as that vps had all my login info for my google accounts.
i upgraded my VPS, and somehow the paypal invoice not being accepted at paypal so went ahead on OP's approval and paid them directly for the upgrade. it went well that month. then next month the automated payment of my vps went through of $15 but $30 (upgrade could not be processed), i went ahead and processed the payment manually (OP was informed and prior approval was taken). the vps was inactive, i opened a ticket and provided by transaction id to to prove my payment and my vps was reactivated. but after 20 days into this month, they have gone ahead and terminated my VPS for lack of payment. I contacted OP on skype for a fix, he asked me to open a ticket.
I re-opened that same ticket in which i provided the original transaction id like 20 days ago, payment was made on 25th of Jan. i provided all the info. there support team said, they are holding it for billing team's approval.
i asked them to please let me get into my vps to take backup of my important files, as i was pissed on this and did not want to continue. they did not nothing, its been 48 hours and there is no answer. i know its weekend and support might not be available but weekend is the main time when i work on my projects. they have ruined my time.
my question is, if i did not pay, why the heck i was able to run the vps for 20 days. and after 20 days they are shutting me down.
there VPS are awesome but support sucks big time and they dont have any coordination.
i have just received a refund of my original invoice of $15, and they are saying my VPS is terminated and all data lost, are you kidding me guys.
i dont care how you do it, i need my data back.
note. they have refunded all the $45, $15 invoice and $30 manual payment. they say they have lost all my data, and technically have ruined my business. as that vps had all my login info for my google accounts.
Last edited:
ZennoScripts
Regular Member
- Aug 21, 2015
- 232
- 105
I'd greatly appreciate is someone could look into my Ticket #487116
I woke up this morning to find my entire harddrive has had my files "encrypted" and the only way to fix it is to pay someone a bunch of bitcoins.... Gotta love ransomware.
I woke up this morning to find my entire harddrive has had my files "encrypted" and the only way to fix it is to pay someone a bunch of bitcoins.... Gotta love ransomware.
Last edited:
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
@tas26 I have analyzed the entire situation. The problem is, if you pay us directly, we get hundreds of transaction each single day and our billing system is completely automated. We have mentioned our customers if they pay us any amount manually then all they have to do is open a ticket and let us know the transaction #ID so that we can credit the amount manually into the system for your account.We did not suspend your account right away was because you did a partial payment, secondly we sent you several overdue notices as a reminder but we never got any reply until the system decided to terminate the VPS after 30 days automatically.
@ZennoScripts The ticket was already replied.
@ZennoScripts The ticket was already replied.
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
Hello,
I have just sent you a PM.
Can you add us on Skype: poweruphosting would be able to arrange something for you after a quick discussion.
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
Hello, kindly add us on Skype: poweruphosting and we can look at your requirements and let you know if we have any ongoing deals going on.
bhjayalaxmi
BANNED
- Mar 14, 2009
- 757
- 72
Is there any discount on the vps you providing?
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
Hello, tried sending you a PM but seems like your inbox is full. Please add us on Skype: poweruphosting
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
We do not have any coupons but with us you get cPanel at a discounted pricing since we are cPanel NOC Partners. So you will be saving a good amount of fund on the licensing with us.
Can you let us know which service are you interested to inquire about?
Hello, I was away for a while on BHW and hence couldn't answer right away. I didn't receiving any Skype message or request because I am personally online on Skype for over 20 hours a day. I have just responded to your PM.
SportsAndKicks
Newbie
- Jan 24, 2016
- 10
- 0
Hi what are yall speeds?
ugjunk
Elite Member
- Jan 1, 2011
- 2,628
- 769
All our VPS nodes are hosted on 1000 Mbps Network Port Speed. So on an average you can expect anywhere between 200-500 Mbps during speedtest results.
will55005
Registered Member
- Feb 28, 2016
- 78
- 21
Hey dude, Sent an email to support about this. What sort of windows VPS would be best for running Mass Planner with around 100 accounts.
What kind of ram will i need. Also will i be able to store around 2000 images on the VPS?
Also are these hard to setup?
Please let me know so i buy the right one
What kind of ram will i need. Also will i be able to store around 2000 images on the VPS?
Also are these hard to setup?
Please let me know so i buy the right one
mightymouselives
Newbie
- Mar 26, 2016
- 14
- 0
looks like some good speeds
- Status