Permanently Closed Marketplace Sales Thread

[accelerator_dd]

Darko,

can you outline a schedule you have to resolve these problems - and I am more than happy to wait a week to see these things solved - however I am not prepared to just keep paying forever for something that isn't working at all at the moment.

1. reports - able to sort the keywords from 1 - 1000 - able to remove Bing and other things that I have disabled on the dashboard instead of them appearing on the reports.

2. n/a and basically rankings that are not working.

3. be able to create a group and enter 4 urls and 40 keywords and allow it too group search (happy to wait longer on this one)

Other people seem to have further requests.

Thanks
Paying Customer

Hello,

We are making a schedule and I'll let you guys know when each point is fixed.

For the N/A ranks we believe be solved the issue. Most of the ranks on the tester accounts are back.

We can't give an accurate estimate about the time when these functions will be implemented simply because we can't know when some kind of issue will arise (just like this n/a problem). But it is our priority to keep improving the service.

Regards,

Darko

 

[maildigger]

Still having issues with the N/A problem here!

 

[accelerator_dd]

Still having issues with the N/A problem here!

It might take up to a few hours until the ranks are tracked again due to the big load that needs processing.

But just to be sure, could you send me the keyword and url that is ranking but showing N/a and I'll make sure everything's okay?

Thanks

 

[Danny1111]

my rankings have started updating properly again -- thanks !

can we get to work making the reports work properly now ?? -- I know for me this is a very important feature.

Thanks

 

[accelerator_dd]

my rankings have started updating properly again -- thanks !

can we get to work making the reports work properly now ?? -- I know for me this is a very important feature.

Thanks

Hey Danny,

We are working around the clocking to ion out all the bugs and get everything working as we want. There were a lot of things going on behind the curtains that we had to take care of, but we are going down the list and eliminating bugs day in day out so the reports should be bug free in a couple of days.

Regards,

Darko

 

[3v0|v3]

Hey guys! Just bought your service and have been pretty happy about it!

I do have some suggestions though!

• Fix N/A's
• Update copyright at bottom of page to 2012
• Live long and prosper!

Thanks for the great service!

 

[3v0|v3]

Is it just me or is the website full of errors right now?

 

[wokaka]

yep, it says Ruby (Rack) application could not be started
​

 

[jethro]

Hi,

I have activated my membership 12 hr ago, I'm still having a lot of keyword telling me "gathering data" and most of the checked keywords are not updated hourly. What's wrong? 'cause it's useless have a fantastic report via mail if keyword rank doesn't update.

thanks

 

[BassTrackerBoats]

It does take some time for the service to grab all your data and get it all running properly in the system... should not be long though.

 

[jethro]

It does take some time for the service to grab all your data and get it all running properly in the system... should not be long though.

How much time did it require?

 

[accelerator_dd]

How much time did it require?

We are making some adjustments to the system for better performance, so that's probably the reason why it took some time for you. We should be done in a few hours and after that the data will be gathered fast.

 

[jethro]

still no updates...when you think I should start see it working?

 

[BassTrackerBoats]

still no updates...when you think I should start see it working?

It's Easter Sunday so we have are missing half of our tech staff... they are working on it. If you want to shoot us an email with your username to [email protected] I'll make sure you are updated.

 

[jethro]

It's Easter Sunday so we have are missing half of our tech staff... they are working on it. If you want to shoot us an email with your username to [email protected] I'll make sure you are updated.

You're right! I think you were working on it like accelerator_dd says and I just only want to know an ETA! anyway I'll send you an email. Thanks

 

[pokerjk]

Any update on when reports will be working and traffic?

 

[BassTrackerBoats]

Any update on when reports will be working and traffic?

Shoot an email to support please.

 

[jethro]

still no update for my keywords. I'm wondering why you need all this time when sescout do it in no time.

 

[Webbers UX]

still no update for my keywords. I'm wondering why you need all this time when sescout do it in no time.

I'm not part of the SERPBuddy team, but I've been using SERPBuddy and can say that they do care for their customers. Yesterday was Easter and as BTB said, half of the tech staff didn't work. Other services took a day off for Easter (or at least their workers), so it's completely normal and ok for things to go a bit slower on Easter.

Just be patient, pretty sure it will be fixed in no time

Luka

 

[Danny1111]

My Rankings are still updating fine - so that's great

Just sent an email (2nd) on the reports - really need some progress made
on those as just too confusing for clients.

Hope to hear more good news soon.

Cheers