- May 17, 2010
- 799
- 577
I was about to buy Hostwinds but I will look elsewhere after reading the posts here and after talking with a "frank kevin" on the live chat who just went and closed the chat when I questioned the availability of some coupons.
Hey, our agents are not actually allowed/able to simply close out of a chat, It was most likely disconnected, did you open a second chat?
Im having issues with them for 2 days now, uptimerobot is constantly notifying all of my websites are down!
This doesn't seem right at all, shoot me an email, or a PM with all the info on your account, we will give you a courtesy audit free of charge
The service is a total joke.
Six Forum PM's and two Skype messages ignored so had to open a ticket on the site.
I had to fight for 4 days to get a refund because despite my constant direct message of "I want a refund" they kept on trying to avoid it and begging me to stay.
They then told me I had to wait 14 days for a refund so I told them in no uncertain terms that I wanted it now and they did it within minutes.
This was on the 14th of March.
TODAY I GET AN INVOICE SAYING I OWE FOR THIS MONTH.
For a service I DONT USE AND WAS REFUNDED FOR LAST MONTH.
Sort your act out. Lot of unhappy people in this thread and for good reason.
-10 rating for this joke of a service.
BHW, and Skype are not an extension of our support system, I am one guy, who is quite busy. We have a staff of 11 individuals who will be more than happy to help you out via ticket. You will get much faster responses that way.
I am glad my team refunded you, and it all got sorted, I always advise all client's to open a ticket first ,our average response time is ~10-15 minutes
As for the invoice you got today, that would be a mistake of us still keeping your service active after refunding you (instead of immediately terminating it, my team would have kept it online so you could get backups etc.) You do not need to pay that invoice obviously. I feel that it was a service however, as we allowed you to use a service that you did not pay for, for the entire month.