CrazyBuddy
Power Member
- Jun 23, 2013
- 681
- 224
i am using your shared hosting plan ...how many emails i can send using this plan..
Review for Hostwinds from a new customer (I used the Black Friday promotion)
I bought the advanced reseller package for what I consider the lowest industry price I would go to, where one wants good performance and support.
Support during the purchase procedure was excellent.
I needed 16 sites moved over from my last host (HG, who were great until they upgraded us to a new server).
Hostwinds took 3 days to do the move which was very good seeing 2 days were the weekend.
On starting work on one of the sites, I found the small mediawiki in a subdir was running script errors because proc_open was disabled. Damn! I only use <references /> and infobox, but they save a lot of time and I can't do without them.
I posted a ticket which was responded to 12 hours later by an "After Hours Senior Technical Support Agent" who wondered whether cached pages were responsible for the proc_open error not disappearing as it should have seeing he'd TURNED OFF ERROR REPORTING!!
Second time I've said "Damn" in 12 months. So I responded to him telling him that PHP's "disable_functions" configuration directive no doubt contains a disable line for proc_open, but I couldn't check phpinfo to be sure as it's disabled (no argument about disabling phpinfo)
Back comes a reply from a female support staff member who has been really helpful up to now - "Proc_open is disabled in our shared servers for security reasons. Since your account is residing in a shared hosting we could not enable it only for your account because this will affect the other accounts as well. However, the site did show only a warning and which would not cause any harm".
Notwithstanding the desire to be helpful, now I'm getting a little frustrated. Both the Senior Tech Support guy and the lady support staff have totally missed the fact that the wiki is telling them proc_open is disabled with visible script errors and a definitive displayed reason, and for some unknown reason think it can be "fixed" by turning off error reporting! Further, Hostwinds offers Mediawiki as a Softaculous install.
Not wishing to waste the work investment put into this host move so far, I polled 5 of the big Hosts via their chat function and they all allow proc_open, going further I found one small host that didn't. The explanation one host gave me for not disabling proc_open which was echoed by the others was "we do not invest in quick fixes for security, we scrutinize all our servers intensively with a number of resources and procedures to stay on top of security, and secondly we would lose customer support for disabling their ability to run common programs" They were talking about a number of items, not just proc_open.
In summary I'm a bit disappointed that technical expertise isn't a little more exacting at Hostwinds, but in the end what php modules etc they allow is their commercial business, even if they're at odds with 5 big industry names.
Just to be sure before I abandon the Hostwinds move and write off the time invested in the move and go back to my former host (who are looking a bit better now in terms of expertise and what can be run on their servers), I'll do the owner the courtesy of a quick message on Skype.
Hope this review of my experience is helpful for those wondering whether to jump.
I appreciate your review, I have enabled proc_open on your account.
I am sorry for any of your time that we wasted, if you need anything else just shoot me a PM
Is there any problem with hostwinds? all of mysites are down except one?