- Sep 17, 2008
- 6,037
- 3,974
Hi,
Just ordered it and am facing a problem. The profiles that I create don't appear.
Let's see how the support is. I'll keep you informed.
If you open it up twice in quick succession such that you have more than one instance running at the same time each will be trying to create its own lock on the database which will lock the other instance from being able to add any info to the DB. You should first make sure that you only have one instance of NHSEO running using task manager or restarting your computer and ensuring to only load it up once.
If the problem persists then I could be a bad install or malformed database. To fix this the easiest fix is below, this is best if there is little or nothing already in the database that you want to save. If there is info you want to save from the DB it should be done before proceeding past step 2:
1) Go to your "My Documents\No Hands SEO" folder.
2) Backup the DATABASE.db3 file (assuming you want to save some of the info from it) (optional)
3) Delete the DATABASE.db3 file
4) Download the latest installer from the members area
5) Reinstall using the latest version from the members area
6) Restart the software.