Permanently Closed Marketplace Sales Thread

[gargamel159]

can you let me know, please, if you have windows vps so I can run clad on it

 

[drywallrob]

I tried that code and it said that the promotion was over....

Anyway, I went ahead and ordered a VPS. Does it really take 1 to 3 days to get it up? My Godaddy servers, which I dislike, only took around 4 hours to get up. Any way to speed this up? Also, you should post a timeframe with your offers.

I am looking forward to my server I have heard good things

Hey djeuro, are you going to comment on what I posted above? Any input? Also, I have not received the VPS I ordered on Saturday AM..... It has been 5 days since the order...... tomorrow AM will be the 6th day......

 

[djeuro]

Hey djeuro, are you going to comment on what I posted above? Any input? Also, I have not received the VPS I ordered on Saturday AM..... It has been 5 days since the order...... tomorrow AM will be the 6th day......

As our website clearly states, and as we have already replied to you multiple times, it takes around 1-3 business days to setup a server.

Our main VPS node is currently under DDOS attack which is slowing down our order process/

 

[agentk007]

It appears I am not the only one having issues here. Same thing... live chat got taken off the site and there are no replies to support tickets (maybe "good support" is not something you should not promote yourself with at this point and time).
Also... my VPS has been down for a few days... the 99.9% uptime goes out the window too.
All in all... I was very impressed with your service up until now. Heck... I am even promoting you on my blog but right now I feel like I have been left out to dry. Could you do something to get the VPS back online again? It has been a few days and my customers are getting impatient (as am I).

Again, I will remain a loyal customer as long as I get what I pay for.

Thanks in advance!

 

[drywallrob]

As our website clearly states, and as we have already replied to you multiple times, it takes around 1-3 business days to setup a server.

Our main VPS node is currently under DDOS attack which is slowing down our order process/

djeuro, your website does not state the issues, instead you asked me to "check your twitter page", WTF is that? Why can't you just state that you are having issues, instead of sending me to your twitter page with 5 followers... Or you could post here, in your sales thread, that you have issues. That would be the 1st place I would post. Instead of a twitter page where no one is going to look.

I am extremely disappointed with your lack of service. Support tickets take 24 hours for you to respond.

1-3 business days would have put me in my VPS on Wednesday at the latest. The minute you had your DDOS attack, you should have sent emails to all of your customers, letting them know that you have problems, and a timeframe as to when they should expect it to come back online.

You should also apologize to your customers, for the downtime. Yes, we all know that it is out of your control, but it is YOUR network, and YOUR service.

I am in the service industry, and the last thing that I would ever do is be rude or unapologetic to my customers for an issue that they have no control over.

I would not recommend your service to anyone. It is clear that you and your company lack respect for their customers. Reputation is everything in the service industry.

I never received my VPS, and I would like a full refund.

 

[djeuro]

It appears I am not the only one having issues here. Same thing... live chat got taken off the site and there are no replies to support tickets (maybe "good support" is not something you should not promote yourself with at this point and time).
Also... my VPS has been down for a few days... the 99.9% uptime goes out the window too.
All in all... I was very impressed with your service up until now. Heck... I am even promoting you on my blog but right now I feel like I have been left out to dry. Could you do something to get the VPS back online again? It has been a few days and my customers are getting impatient (as am I).

Again, I will remain a loyal customer as long as I get what I pay for.

Thanks in advance!

Hello,

The live chat was not taken off the website, it is just not viewable
when a sales rep is not online. Our 99.99% uptime as written on our website is for our network which has never gone offline yet. A DDOS attack is not something we can avoid, and not something any company can avoid. It is directed towards a customers VPS. Almost every hosting companies guarantees network uptime, but no company can prevent every single DDOS attack.

We have been working day and night blocking IP's but it is very hard when the range of the attack is so big.

When the servers come back online, we will credit everyone with the downed days, although this was not an issue from our own fault.

 

[djeuro]

djeuro, your website does not state the issues, instead you asked me to "check your twitter page", WTF is that? Why can't you just state that you are having issues, instead of sending me to your twitter page with 5 followers... Or you could post here, in your sales thread, that you have issues. That would be the 1st place I would post. Instead of a twitter page where no one is going to look.

I am extremely disappointed with your lack of service. Support tickets take 24 hours for you to respond.

1-3 business days would have put me in my VPS on Wednesday at the latest. The minute you had your DDOS attack, you should have sent emails to all of your customers, letting them know that you have problems, and a timeframe as to when they should expect it to come back online.

You should also apologize to your customers, for the downtime. Yes, we all know that it is out of your control, but it is YOUR network, and YOUR service.

I am in the service industry, and the last thing that I would ever do is be rude or unapologetic to my customers for an issue that they have no control over.

I would not recommend your service to anyone. It is clear that you and your company lack respect for their customers. Reputation is everything in the service industry.

I never received my VPS, and I would like a full refund.

Yes, we prompt our users to check our twitter page for updates, because that is where we post the latest and quickest up- to - date notices and announcements. No, this would not be the place to post our network issues because as you stated yourself, it is a "sales" page, not a support page.

Yes we state the servers take usually 1-3 business days to setup. That does not mean we are counting by the minute and second, that is just the usual time.

You are also correct we take a bit longer to respond to general tickets when we are having issues. We are working harder on support to try to block all the incoming attacks to get a node up instead of replying to the same email or ticket you are sending every few hours asking where the server is at.

To those who are knowledgable in this field, know that DDOS attacks are unpredictable and not the host's fault. We are not attacking our own servers just for our customers to have down time. This is from a 3d party hack group or person, which we cannot control.

Again I don't see how you can even make close to a review of our service when the only unsatisfied part from you is the server setup, which we have stated exactly what is the hold up. And yes, we will take longer to reply to your tickets and emails (up to 24 hours) if you keep sending them every few hours with the same question.

 

[drywallrob]

Djeuro - still waiting on the refund.... not sure why it is taking so long...

FYI - I did not send you a email every few hours. I sent you 6 posts in 5 days....

I am not the only one who had problems with your lack of service. If you read around, there are others.

 

[kboxer7]

@ OP: Any updates on the service? Is it back up yet? I've got a few questions...PM me when you are ready. Thanks

 

[djeuro]

The service is fully working, only one VPS node was affected by a DDOS.

 

[djeuro]

End of September Dedicated Server Discount!

Use the promo code: SEP211 and get 30% off any dedicated server order!

This is our biggest discount yet! Don't wait long, it is only until the end of September!

 

[mohsinmajestic]

Why my server is terminated ? Plz reactivate as soon as possible because I've already paid $310 and next due date is 11/20/2011.

 

[djeuro]

ALL of our VPS Plans now have UNMETERED bandwidth!

We have also added a new VPS Plan (VPS Tiny) for the price of $49.99!

Also, ALL of our VPS plans now have the option to have Windows XP for FREE!

----

Check it all out and order before they are gone!

Spamahost VPS Servers

 

[djeuro]

We have been getting numerous PM's about the VPS speed, so we are posting up some results.

The VPS nodes ARE on 1 Gb ports, so although we advertise them being on 100 mb, we underestimate them. So in fact, you do not see speeds >100, but you see speeds much over 100 MB. This means you get much more bang for the buck and you get to take advantage of amazing posting rates.

This is just one of the ways we can show how our VPS servers are high performance and not even close to being oversold.

Here is a screenshot of a Speedtest result we just ran.

This is again a VPS, and the same ethernet line for any VPS plan.

You will even see results higher than these at peak times.

 

[djeuro]

Greetings!

Due to a very high demand, the Spamahost team is working on releasing servers for bulk mailing purposes! We are currently in the beta testing mode and are working on putting these servers up for sale in the near future.

If you would like to be a part of our beta test team and review our upcoming services, or would like to be informed when this becomes available, subscribe to our new mail list and receive the latest info!

Contact us for any questions, comments or concerns.

http://spamahost.com/beta/

 

[djeuro]

Spamahost now has a toll free number!

Please call for sales, support, and anything else you might have a question about!

1-800-470-8936

Also, please enjoy our Thanksgiving VPS Coupon!

Enter: THANKS11

Receive 20% off any VPS order!

 

[aroel]

Hi,

I'm interested in buying your service. I have > 200 clients, most of them always send bulk emails. In what countries the servers located? Do you provide cPanel if I buy a dedicated? Do you provide back-up? What kind of back-up is it?

Thanks

 

[djeuro]

Hi,

I'm interested in buying your service. I have > 200 clients, most of them always send bulk emails. In what countries the servers located? Do you provide cPanel if I buy a dedicated? Do you provide back-up? What kind of back-up is it?

Thanks

Hello,

Our servers are all located in Moscow, Russia.

We do not provide any 3d party panels on setup.

Backups can be an option available to be added, but not included with every server.

Bulk email sending is currently not allowed if they do not comply with the CAN SPAM Act of 2003. For those users who are complying with the act, they are allowed to use our servers for email sending. For those who are not, we are coming up with a solution that will soon be released.

To be notified for the other emailing servers, please make sure you sign up on our beta list. (www.spamahost.com/beta) or just follow our facebook.

Thanks

 

[djeuro]

 

[risingstaralliance]

Is that 30% off per month, or just one time?