Permanently Closed Marketplace Sales Thread
- Thread starter mickeyd8s
- Start date
- Status
Trust me Josie, we did not received your email, all the emails have been answered.
Regards
Last edited:
googlemonster
Supreme Member
- Nov 15, 2008
- 1,422
- 527
Vidic? :beat4:
frameworksem
Newbie
- Jul 3, 2010
- 6
- 0
Hey Guys,
I would like to add my 2 cents on the service...I started the trial on July 5th. For the 15 day trial the service was great, the backlinks were increasing, my ranking was increasing. All Looked good.
Then my trial period ends on July 20th, they get my payment and everything starts to go bad. First, I asked for a report so I can see what they are ranking on and how we are doing...I get a response on the 24th saying that everything was going well and I would be getting the report. I respond several times and finally get a report on the 28th, but when I check the report, it is for someone else's domain, not mine. In the meantime, my backlinks are dropping and my ranking is dropping. It appears like no one is working on my account.
I let Vince know that he sent me the wrong report and he responded saying to give him 30 minutes. That was on the 28th. It is now Aug 1st, I have sent 3 emails, and no response and no report.
This is definitely not a good may of doing business...It's a good thing that I was using one of my domains and not an actual customer. Based on my experience, I would not trust them with any of my clients domains, unless something drastically charged.
It seems to be hit and miss with these guys, but seems to be more miss than hit. Our time is valuable, and we should not have to work this hard to get answers for work we have outsourced.
George
I would like to add my 2 cents on the service...I started the trial on July 5th. For the 15 day trial the service was great, the backlinks were increasing, my ranking was increasing. All Looked good.
Then my trial period ends on July 20th, they get my payment and everything starts to go bad. First, I asked for a report so I can see what they are ranking on and how we are doing...I get a response on the 24th saying that everything was going well and I would be getting the report. I respond several times and finally get a report on the 28th, but when I check the report, it is for someone else's domain, not mine. In the meantime, my backlinks are dropping and my ranking is dropping. It appears like no one is working on my account.
I let Vince know that he sent me the wrong report and he responded saying to give him 30 minutes. That was on the 28th. It is now Aug 1st, I have sent 3 emails, and no response and no report.
This is definitely not a good may of doing business...It's a good thing that I was using one of my domains and not an actual customer. Based on my experience, I would not trust them with any of my clients domains, unless something drastically charged.
It seems to be hit and miss with these guys, but seems to be more miss than hit. Our time is valuable, and we should not have to work this hard to get answers for work we have outsourced.
George
George,
We have not got even a single miss on this forum. Even your site is top 10 in just 26 days, i would love to post the rankings here for a new site just 20 days old when he us.
Keywords like
brampton real estate
brampton homes for sale
brampton real estate agent
Homes for sale in Brampton
Houses for Sale in Brampton
house for sale in brampton
Brampton Condos
Brampton Homes
brampton houses
Brampton Realtors
80% of these are in top 10 in just 28 days, do you call this as a miss ?
George my seo experts who was handling your site had a mishap i mentioned in the email i have send you today. So he had to rush in the emergency hours. Could not help much in that. We got all the work done again just to fasten up the process for you and compile the report for you.
Kindly check your inbox please once.
Regards
Last edited:
Hey Mate,
Profiles packages are completed in 30 days, if you need intermediate report let us know.
Regards
- Jan 22, 2008
- 5,797
- 8,171
Hello fellow BHW members,
I have been working with vince since last 45 days now, we never have had a single communication problem. 80% of the times he is the one who comes over and asks about the site and performance. Yes there were some days when i could not get hold of him, but latter i realised those were sat and sundays ! They have ranked my 3 keywords in top 15 and 3 keywords in top 5 in just 40 days. I have been working on the site to get them this close since last 2 years but never got close. These are real good, there can be a teething issues in every relation.
I give my reputation as A++ , they are the best seo experts i have ever worked with. they know what they are doing and the best part is they get results !
Oh forgot to add, i found a post on this tread asking for a refund, my experience says these guys are real trust worthy guys, they did even bill for 30 and i never signed up for the subscription for first 30 days as well but still they were working on my site.
Guys read the whole thread and decide for yourself.
Vince for me you the best seo expert
I have been working with vince since last 45 days now, we never have had a single communication problem. 80% of the times he is the one who comes over and asks about the site and performance. Yes there were some days when i could not get hold of him, but latter i realised those were sat and sundays ! They have ranked my 3 keywords in top 15 and 3 keywords in top 5 in just 40 days. I have been working on the site to get them this close since last 2 years but never got close. These are real good, there can be a teething issues in every relation.
I give my reputation as A++ , they are the best seo experts i have ever worked with. they know what they are doing and the best part is they get results !
Oh forgot to add, i found a post on this tread asking for a refund, my experience says these guys are real trust worthy guys, they did even bill for 30 and i never signed up for the subscription for first 30 days as well but still they were working on my site.
Guys read the whole thread and decide for yourself.
Vince for me you the best seo expert
frameworksem
Newbie
- Jul 3, 2010
- 6
- 0
Vince,
I am going to give you a little advice, and I hope you will use it to better your business.
The biggest problem with me and a number of other members on this forum is your lack of communication with your customers. You tell people that they will get better response if we email you. We email you and there is no response. So our first thought, especially when we are new, is that we are being scammed...Our only recourse is to report back here to the other members what our experience is and it usually ends up being a negative one. The positive comments you are getting here are from the members you are communicating with on a regular bases.
Now the reason I was upset was that I had not heard from you since I paid. I said in my previous post that the first 15 days were great. I had as much as 670 backlinks on a domain that was brand new and my rankings were steadily climbing with a couple even tipping the top 10. Then the last 10 days, nothing, not a word other than sending the wrong report. As well, my backlinks dropped to 550, my rankings were dropping. Even my main keyword phrase actually dropped out of the top 200. You gave me no choice but to post my frustration and that is what I did. And then I get a response that your main SEO guy has been off for 10 days. As much as I feel bad for your SEO guy, you need to have a backup plan and more importantly, communicate the situation to me upfront, not 10 days later.
Continued in next post..I am limited on posting size
George
I am going to give you a little advice, and I hope you will use it to better your business.
The biggest problem with me and a number of other members on this forum is your lack of communication with your customers. You tell people that they will get better response if we email you. We email you and there is no response. So our first thought, especially when we are new, is that we are being scammed...Our only recourse is to report back here to the other members what our experience is and it usually ends up being a negative one. The positive comments you are getting here are from the members you are communicating with on a regular bases.
Now the reason I was upset was that I had not heard from you since I paid. I said in my previous post that the first 15 days were great. I had as much as 670 backlinks on a domain that was brand new and my rankings were steadily climbing with a couple even tipping the top 10. Then the last 10 days, nothing, not a word other than sending the wrong report. As well, my backlinks dropped to 550, my rankings were dropping. Even my main keyword phrase actually dropped out of the top 200. You gave me no choice but to post my frustration and that is what I did. And then I get a response that your main SEO guy has been off for 10 days. As much as I feel bad for your SEO guy, you need to have a backup plan and more importantly, communicate the situation to me upfront, not 10 days later.
Continued in next post..I am limited on posting size
George
frameworksem
Newbie
- Jul 3, 2010
- 6
- 0
Now that being said....Successful businesses are built on Communication and Customer Service. It doesn't matter how good the product is, if your customers are upset, they will go elsewhere and miss out on the true value of your product or service.
I have been in business for a very long time and know a thing or too (from experience), so I hope you will take this as a way of improving your business, because the actual service that you are selling seems to work.
Let me explain what I found today (which I was pleasantly surprised), and I don't know if it was something you did overnight or Google adjusting itself:
Continued below...
I have been in business for a very long time and know a thing or too (from experience), so I hope you will take this as a way of improving your business, because the actual service that you are selling seems to work.
Let me explain what I found today (which I was pleasantly surprised), and I don't know if it was something you did overnight or Google adjusting itself:
- The domain we were using was brand new as Vince mentioned and we started on July 5th with a site that was not indexed
- As of yesterday, I had zero top 10 Google results. My best rank was 13 for a phrased match keyword.
- But today, it was amazing to see:
- #1 Phrase match for my main keyword in Yahoo and Google, #1 in Yahoo for Broad match, and #7 in Google Broad match and there are 1.2 million competing pages for my main keyword, broad match
- I have 7 keywords ranking in the top 10 of Google for Broad match and 10 keywords in the top 20
- I have 7 keywords ranking in the top 10 of Google for Phrase match and 2 others ranking at #11.
- Backlinks have dropped from a high of 670 to 539 as of today, so I don't know if the backlinking has stopped or whether it will start again
Continued below...
frameworksem
Newbie
- Jul 3, 2010
- 6
- 0
One more thing in regards to the report...The report I received was very unprofessional and poor quality. It was a screen shot of an excel spreadsheet that showed the keyword with a typed number representing the ranking. Anyone can do this, and does not validate anything. It is lucky for you that I have my own ranking software so I was able to validate the results. Alot of people don't and won't accept that kind of report. You need to provide screen shots, and proper ranking reports. People are not going to take what you say as the truth, they need proof.
So, to summarize this extremely long post, and I hope, Vince, that you take what I am saying here as constructive criticism and use it to shape your business into the success it can be:
Vince, you have proven to me that you offer a service that really works and that you have the potential to have a really successful business here.
Don't let the lack of business skills kill it.
Regards
George
So, to summarize this extremely long post, and I hope, Vince, that you take what I am saying here as constructive criticism and use it to shape your business into the success it can be:
- COMMUNICATION - stay in constant touch with you clients, if they email you, respond, if you say you will followup in 2 days follow-up. If you have news (good or bad) communicate it with your client. If there is a problem with there campaign or you are short staffed, let them know. They may be upset upfront but you need to control their expectations.
- Reporting - If you say you are going to provide a report, then provide something they can use and provide it when you say you will. Especially with your 15 day trial, you should have it ready for them on the 14th with proof. Show them that your service works. You don't need to provide details of how you are doing it but you should at least show their rankings and backlinks before the campaigns and what it is now at the end of your trial. This is a simple process that will take no more than 5 minutes. The software I use, I run a ranking report in 5 minutes and then take a screenshot. Give this to the client showing before and after and I guarantee that they will stay on. You can also explain why something happened or did not happen and what they can expect. Guaranteed that 90% of your clients will stay on and be happy with the response. Then you run a ranking report once or twice a month (or whenever something major happens) for 10 minutes total and you will have a customer for life.
- Customer Service - This encompasses Reporting and Communications and much more. Your customers need to know how to get a hold of you or one of your staff. Setup a help desk (or ticketing software) to control your requests. Right now, no one knows how to contact you... Give them one choice but make sure they get a response...Ticketing system is the best and there are a lot of free ones you can set. This is key to your success. AND make sure you have people to answer the tickets.
Vince, you have proven to me that you offer a service that really works and that you have the potential to have a really successful business here.
Don't let the lack of business skills kill it.
Regards
George
Last edited:
frameworksem
Newbie
- Jul 3, 2010
- 6
- 0
duplicate post...deleted
Last edited:
I am happy that you are pleased to see the results ! I will surely workout this today itself.
We already have Instant messenger answering team set up for fast communication, the old problem seems in the email response. I will set that thing up as well.
Regards
I just put in my second order today.
My first campaign has only been running for less than a week and I've already been seeing nice results. By far the best service I've used from bhw.
My main keyword went from 170 to 40 so far. The rest of my keywords are now sitting around 30 or below with 2 on the first page. Before my average rank was around 70.
Stats for my main keyword:
688,000 pages broad search
219,000 pages exact search
23,700 intitle
74,000 broad searches/month
14,800 exact searches/month
So far I'm happy with the service and looking forward to the end result. Vince has responded within 24hrs of any email I've sent so far.
I will be sure to come back to this thread to share my results at the end of the month.
My first campaign has only been running for less than a week and I've already been seeing nice results. By far the best service I've used from bhw.
My main keyword went from 170 to 40 so far. The rest of my keywords are now sitting around 30 or below with 2 on the first page. Before my average rank was around 70.
Stats for my main keyword:
688,000 pages broad search
219,000 pages exact search
23,700 intitle
74,000 broad searches/month
14,800 exact searches/month
So far I'm happy with the service and looking forward to the end result. Vince has responded within 24hrs of any email I've sent so far.
I will be sure to come back to this thread to share my results at the end of the month.
- Status