PBX System for Calling Leads

I found 3CX PBX which I can run on a Windows Server, or host local. I was just checking that there is not another with more options that is a better selection?

I need
--Live Connects to be forwarded to agent
--Autodialing/PowerDialing
--IVR**

FistFullOfCash said:

I found 3CX PBX which I can run on a Windows Server, or host local. I was just checking that there is not another with more options that is a better selection?

I need
--Live Connects to be forwarded to agent
--Autodialing/PowerDialing
--IVR**

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Asterisks Freepbx is an opensource PBX software that is more popular than 3cx, which i think 3cx starts charging for more robust features. Do you have Linux experience? If not you may want, to total up the costs for 3cx and then talk to an asterisks freelance programmer what they would charge. I would offer to program it but dont have the time to take on another project, but I would be happy to talk to you about your options though.

Cummster said:

Asterisks Freepbx is an opensource PBX software that is more popular than 3cx, which i think 3cx starts charging for more robust features. Do you have Linux experience? If not you may want, to total up the costs for 3cx and then talk to an asterisks freelance programmer what they would charge. I would offer to program it but dont have the time to take on another project, but I would be happy to talk to you about your options though.

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I tried Asterisk before I think and got some rude comments when asking for help in their IRC channel many lightyears ago. This 3CX looks impressive, actually it has more features than I need like the Meetings. I set up it and the softphone and still have some configuring to go. Bought VOIPMS and a 1888 number. I was setting up the IVR menu and wow, it has the right features, its amazing not more people know of this.

Personally I have little Linux experience. I was just trying to hire someone to setup my email server (Mailinabox) to avoid dealing with it myself (Linux) and it wasn't a pleasant experience dealing with that freelancer either, he must be a frustrated from using Linux.

As for lead generation this is good for dials, I see the predictive dialer setup guide and looks semi complex. I want to come up with a way to do multiple in conference mode possibly too when there is a que. It should be mentioned here for others that this 3CX PBX has a self hosted plan that is free* for new SMB users.

I need a good headset now too and was looking at Leitner.

This software is awesome! With some setting tweaks I am able to call now. Move over Asterisk! Its meant for call centers though impressed me as a solo user, I can check logs to find any problems then look up the code.

I setup my 1888 number successfully and began making some calls, mainly as a backup line for now. There are local phone numbers in my state that I will buy (5) to cover the most geography when calling. If they are local to 209, I can call them from one of those numbers starting at a cost of like $4.3 a month. When someone does not pick up I simply can call from the softphone.

Obviously I'm excited, though the Auto Dial feature(s) are what I set this up for. Shiznit, you can even caller ID spoof Id imagine if you wanted, with the right VOIP provider (Mainly against TOS). My idea for the conference is to hang out in the conference room, auto-dial, hang out and wait for live connections. There are some issues to work out, like the costs. Although there is a "Hot Desk" feature.

Took off IVR to improve conversions. I still have to explore possibilities for the Fax feature. Will update if and when I have the auto-dial feature setup, I hope I don't have to upgrade my license though its somewhat to be expected.

Had to dig this up to show some progress. V.20 proved a pain, went with SIPCaller extension instead of using flow designer for reasons only someone familiar with these systems might know.

Yeah thats me...

FistFullOfCash said:

I still have to explore possibilities for the Fax feature.

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It´s funny Fax is still a thing .. I remember my first Fax spam back in 1995 hooked up a 28.8 modem to a 486 computer and sent some 500-600 faxes locally here in my city first day advertising our PC/Network service company, damn people where pissed off the day after when we checked the faxes coming in, that was some fun times though .. and we got some customers to .. =)

RoiBox said:

It´s funny Fax is still a thing .. I remember my first Fax spam back in 1995 hooked up a 28.8 modem to a 486 computer and sent some 500-600 faxes locally here in my city first day advertising our PC/Network service company, damn people where pissed off the day after when we checked the faxes coming in, that was some fun times though .. and we got some customers to .. =)

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You are giving me ideas. I haven't imagined it, too much, that it would still be legal?! Yet it is though according to some source I just read (GPT). However, its definitely not green. Hope they are buying recycled paper!

FistFullOfCash said:

I haven't imagined it, too much, that it would still be legal?!

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Depends on country I guess, but mostly when you send a fax to a company number it is a higher chance it is legal.

To be safe maybe its better to buy a opted-in list from a data broker.​

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I found a B2B exclusion though its still a vague new concept. TCPA has fines around $500 but triple that if you send unsolicited advertisements to consumers. I have database access where the B2B contact has shown intent in hiring or tech, its enough I hope. "provided the communication relates to business needs." GPT went further and wrote for me a compliant fax message. You need opt-out option and theres some other needs. Then when you ask it some other things to check, there is standard called EBR (Established business relationship) that you should be aware of, this is where the B2B exclusion comes in. There is also the issue of relevancy, you want your message to be relevant. You wouldn't try selling a cement mixer to a rodeo clown would you?​

I sent a test fax out and it had numbered errors in the print so I am still solving problems. Seems a lot like Contact forms, just provide opt-out. My fax test cost approx. 2 cents total.

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"B2B Communications Exclusion​

The TCPA generally focuses on protecting individual consumers from unsolicited communications. However:

1. Business Lines Exemption:
   Calls or faxes made to business phone lines (including company fax numbers) are less restricted under the TCPA. For example:
   • If you’re targeting a business with a marketing fax or call, it may not be considered a violation, provided the communication relates to the recipient's business needs.
   • This doesn’t exempt the sender from Junk Fax Prevention Act (JFPA) rules, such as requiring an opt-out notice for unsolicited faxes.
2. Established Business Relationship (EBR):
   If a prior relationship exists with the recipient business, such as a prior transaction or inquiry, unsolicited fax communications are allowed without additional opt-in consent.
   • Example: If a business previously purchased insurance services from you, you can send faxes related to insurance updates or offerings."