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Paypal SEO service refund policy

Discussion in 'Business & Tax Advice' started by jeremy217, Mar 5, 2016.

  1. jeremy217

    jeremy217 Newbie

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    A while back I saw on a kotton grammer webinar he was showing people his PayPal refund policy so that when people would try and do a charge back that they would lose and he wouldn't be out lots of money.

    Anyway, I lost his refund policy example and I wanted to reach out to people and see what they use / recommend to stop chargebacks.

    Now obviously if you are good at what you do you will have very little chargebacks but there are always those people who never intend to pay and to cheat you out of services for 6 months and then do a chargeback.
     
  2. RuthSam

    RuthSam Jr. VIP Jr. VIP Premium Member

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    Well, you will lose anyway, if PayPal decided to refund you but the customer refuse and is in his right to do so, he simply call his bank to make a chargeback on a credit card charge not authorized. Onlu if the cutomer paid with funds on his account you win.
     
  3. jeremy217

    jeremy217 Newbie

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    No, this isn't true.
     
  4. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    Yes it is, he's completely accurate. I deal with this BS every week.
     
  5. redarrow

    redarrow Elite Member

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    99% the buyer is always wright....

    you need to prove the problam and then paypal return the money but
    this also refers to the way you have run your paypal account ,if your a good person at paying no problams your properly win.

    The other user was wrong because all disbrute transaction are frozen then decided then paid

    If the case is true and your no lying but you still
    lost it becouse you didnt present the information needed for paypal to return your cash.

    You must post evedence like letter , photo, statements paypal use all given evidence....

    dont be so fallen by Everythink you read or watch on the .net , if you sell any service as long as you state no returns or refunds on your sales page your never have any problams this will legaly cover you, unless the product is faulty.
     
    Last edited: Mar 7, 2016
  6. jeremy217

    jeremy217 Newbie

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    What's your refund policy look like?
     
  7. asap1

    asap1 BANNED BANNED Jr. VIP

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    If you are working 6 months with a client you should have a contract.
     
  8. Sardosa

    Sardosa Regular Member

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    PP refunds just fine. I charged few mo/fo/s at wave-seo or however they called it. False statement, BS stuffings, misleading ...
    2 weeks and my money back
     
  9. jeremy217

    jeremy217 Newbie

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    Did you have a refund policy, do you mind sharing it?
     
  10. jeremy217

    jeremy217 Newbie

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    Like I said Kotton grammer posted a very specific refund policy for services purchased through paypal. Specifically when the customer goes through their credit card company to do a charge back and then the credit card company files charge back to paypal.
     
  11. Typlo

    Typlo Jr. VIP Jr. VIP Premium Member

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    This is completely wrong. Almost daily we have buyers who make purchases without even reading the details of what they bought, then get upset when it isn't what they thought.

    PayPal also added "buyer" protection for services, and doesn't care about their sellers anymore. I've been seeing them refund even when given screen shots of the service provided. With PayPal refusing to offer protection to service sellers, they have become really unfriendly to those who sell virtual goods.
     
  12. Typlo

    Typlo Jr. VIP Jr. VIP Premium Member

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    Doesn't matter, Credit Cards company do not care about Merchants. They only care about keeping their clients happy. Unless there is a contract signed or something more tangible, you'll likely always lose a credit card charge back.
     
  13. jeremy217

    jeremy217 Newbie

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    I am guessing no one that's posted has a refund policy and thus the reason they are having all the issues. I am talking about a refund policy within a signed contract specifically for services businesses, not digital products / products.
     
  14. redarrow

    redarrow Elite Member

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    It impossable for any comoany in the world
    To force a sale on somebody if the product is at fault ....

    there no way a credit card company reads a letter statting there not going to give any refund if the product is at fault.
    Sorry bs

    there sales laws in every country

    if you got a refund policey can solve time and money with court cases,
    But it can also let the buyer no what to say to get the refund funded.
     
    Last edited: Mar 7, 2016
  15. PHPInjected

    PHPInjected Elite Member

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    Yes, it is. If the bank/creditor is notified by the buyer that a charge was "not authorized", it will be refunded to the card. In a lot of cases, they have to get a new card. But what's a new card for $1000 of free work? As a seller myself, it's one of the annoying concepts of business that you have to accept or just call it 'cost of doing business'.
     
  16. Typlo

    Typlo Jr. VIP Jr. VIP Premium Member

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    Ah, a refund policy in a signed contract, yeah.. that's different than what I was referring to. In that case, CC won't side with the buyer, since the is legal documentation.
     
  17. PHPInjected

    PHPInjected Elite Member

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    You would have to be in contact with the buyers credit card company and appealing the case. But what Typlo said is correct.
     
  18. jeremy217

    jeremy217 Newbie

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    I found what I was looking for:

    "You also acknowledge that any payment of services is an acknowledgment of services received. You also acknowledge services of Kotlon Grammer Search Engine Marketing you are receiving are not tangible physical products but are intangible services of consulting on your business website to rank higher organically in Google's search engine.

    Again, to reiterate this is NOT a contract, but a signature is required before campaign launch can begin that you acknowledge all the above."
     
  19. C4blows

    C4blows Newbie

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    Good stuff, love this board