paypal question

aloutos

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Hello,

so one guy open a dispute for a payment in paypal worth of 50$, he only spent 30$ in my website tho

the case is NOT escalated to paypal yet, he sent me a message in Paypal Resolution center and i replied back

what will happen to the case if he doesnt reply back? its been like 3-4 days now he hasnt replied back
i dont want to escalate the case to paypal

thank you
 
Have you tried to contact Paypal? Most likely if you don't do anything they will refund the user (based on my experiences)
 
im selling digital services..so its harder to win a case.. i think
if i contact paypal what should i tell them..i dont think my services are protected from paypal
 
im selling digital services..so its harder to win a case.. i think
if i contact paypal what should i tell them..i dont think my services are protected from paypal

If you can prove they only spent $30 and are trying to claim $50 it's clear they are trying to defraud you.

Paypal are a pain in the ass at times, so you need to get that message across to them that this 'buyer' is attempting fraud and you don't expect them to be complicit in his claim.
 
It is best to call the contact center and explain the situation there already. So it is more likely to solve this problem
 
PayPal and digital services. If you win the case. Go buy a lotto ticket. Your luck is in.
 
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