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PAYPAL Question - issue

Discussion in 'White Hat SEO' started by freeufcdotinfo, Nov 23, 2010.

  1. freeufcdotinfo

    freeufcdotinfo Power Member

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    Well my daughter 17 has been dabbling in IM, she sold a phone to someone from a website via paypal, she got tracking numbers to cover herself, but as this was drop-ship took a little longer than planned (days) and the buyer opened dispute, this places account into negative balance, well she did not check emails for few weeks as was on holiday, paypal passes this onto claims guys.

    I contact the claims guys stating I have tracking numbers all seemed fine, but for some reason they pass it on to legal company.

    Now my daughter is down £230 and possible court case, just talked to paypal again (25th time - im not joking), they said she needs to ask the buyer to send money to another account as her account it frozen, if they dont she will be going to court.

    Hows this for BS - we have all details of sale nothing underhanded - the buyer agreed that he got the item but we have to chase the cash.

    WTF

    Any help on this issue.
     
  2. pspparty

    pspparty Registered Member

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    Why would the buyer pay for the phone AGAIN to a different account when they already paid for it in the first place?

    Are you saying you lost the dispute and they refunded the money? Or is the money just "on hold" in your current account?
     
  3. freeufcdotinfo

    freeufcdotinfo Power Member

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    Paypal is vague about this - they said that we would need to ask the buyer to send us the money the money they paid for the item.

    I think paypal has paid them and closed the dispute and then found out that my daughter has proof of tracking, so I think they got the money and product.
     
  4. extremephp

    extremephp BANNED BANNED

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    Who is the " Claims Guys " that you said? The buyer?


    And, who passed it to a Legal Company? Buyer? Paypal? :O

    Be Clear!

    ~ExP~
     
  5. freeufcdotinfo

    freeufcdotinfo Power Member

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    This what happened

    1) Buyer opens dispute (because of delay)
    2) Account goes into negative balance(freeze account)
    3) Daughter Proves tracking numbers and paypal said ok all is well
    3) Paypal pass to debit collectors (unknown reason)
    4) Daughter proves tracking numbers to debit guys ( they seem to be fine)
    5) Debit collectors pass to legal guys (for unknown reason)

    Paypal states we need to chance down money from buyer.

    Crazy stuff as as I said nothing underhand and if we dont pay up by friday we will be looking at court case.

    On top of this paypal will not talk to legal guys to prove everything is fine.