Hello, I created a PayPal account in my grandmothers name - basically she is a stranger to me and I cannot get copies of her utility bill or passport (else I wouldn't have the limitation)... I won over £1300 at on online bookmaker (betting) and withdraw it to a paypal account I created in my grandmother's name. I attached my bank account in my name and withdraw £1350 to my bank account (This has worked before on another PayPal account). I made sure I changed my IP address ad cleared cookies before logging in to my grandmother's account. After 48 hours the £1350 withdrawal was reversed from pending and returned to my PayPal balance. Guess what? PayPal limited this account!!! So I was in a difficult situation as they asked for a utility bill and bank statement in order to remove the limitation. I could provide the bank statements but they were in my name - not my grandmother's. I could not provide a utility bill. I thought about editing a utility bill of my own to my grandmother's name and address. I did not as I was too scared to be arrested for fraud. (I did not know if PayPal have technology to detect counterfeit utility bills, or maybe they check her name in their system and find it does not match)/ Anyway... I thought the best thing to do is call them out... As soon as I called the limitations department the man said the account isn't mine due to it being in a FEMALE'S NAME AND I AM A MALE!! After the phone call, I logged back in to my account to find the the 'limitation cannot be appealed against'! I did not receive any emails about this - and I no longer had the option to providethe utility bill and bank statements - the man must have permenantly limited my account!! After days of reading online, I called PayPal back and spoke to another man who said my account is 'high risk' and that I can withdraw my £1300 after 180 days. I said I had no email to confirm this. So he sent me this email: DEAR XXXX For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues. We are making every effort to minimise any disruption to your business. If your PayPal account balance is zero, and you have no unresolved buyer complaints or chargebacks, your account will remain limited. ----------------------------------- Disbursement options ----------------------------------- Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them. To refund your buyers: 1. Log in to your PayPal account 2. Click "Contact Us" at the bottom of any page. 3. Click "Contact Customer Service." 4. Under "Choose a Topic," select "Sending/Receiving Money." 5. Under "Choose a Subtopic," select "Refund/Cancel a Payment." 6. Click "Continue" and follow the instructions to refund payments. Option 2. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds. We regret any inconvenience this may cause. Yours sincerely, PayPal HOWEVER!!!!!!!!!!!!!!!!!!!! Although it says your money will be help for 180 days, I am worried that PayPal will still want a utility bill and bank statement in the name of the account holder in order to release my money after 180 days. If I still cannot provide them with this information to prove I am the named account holder, I worry that they will keep my money forever due to EU anti-fraud regulations!!! If someone knows a way to get my money back please help! Thank you.