PayPal/Ebook Dilemma

Last week or so I had a buyer purchase my ebook ($49.95). He made the transaction and I even sent a manual email with the download incase the instant transaction/shopping cart failed. fastforward a week later and he's promptly requesting a refund. The thing is, this buyer is actually a marketer in the same niche as me selling a "how to" product as well. To be brief, I'm a competitor of his. My ebook isn't a clickbank product nor is it spun/thrown together. I'm truly an expert in my niche and my product is high quality. I've had no other refunds and I've had a GOOD NUMBER of my customers praising my material. They regularly e-mail me (weeks and months after the purchase) to update me on their progress and talk to me about putting the info to use.


I'm wondering if there's any chance of me winning this via PayPal? As I have no real intent to issue a refund to someone whose most likely going to re-package my material into his next audio-book. Thanks.

This is tough. There are some cases where the seller of virtual items wins the dispute. Usually, Paypal leans toward the buyer when it comes to virtual items. However, if you put up a good fight with enough evidence then there is a chance you will win.

There are probably some members on BHW that have been in the same situation as you and won the dispute. You may want to do a brief search for threads similar to yours.

It really depends on the circumstances. Was it stated that there were no refunds? Did the buyer confirm that he/she received the e-book? Etc, etc, etc. It comes down to how good a fight you can put up.

All the best,
TheeAriGrande

On my salespage I say there's no refunds due to the nature of it being an information product. I send manual e-mails with the material to avoid buyers being able to say they didn't receive it. The seller even said he received it and read it thoroughly.

in my experience of selling digital items via paypal, the only way i found of winning from refund or charge back,is to send paypal screenshots of your email conversations as proof, if you have none, fake it, make them up using infranview or photoshop, make it look like the customer was happy and wanting to buy more from you,it works every time

Further to the points others have made, this is quite possibly a legal issue. Why not have your "lawyer" send your customer a friendly email?