Paypal Dispute for Software?

I paid for a subscription via paypal for an application, but the app doesn't work as I thought it would and was promised a refund which never happened.

I paid via "goods" on paypal, so my only dispute options are product not received or product received not as described. How do I go about making a dispute in this case in order to make sure I win it?

Go with 'product received not as described'. And if they ask for more information, just let them know it doesn't work as you thought it would be and the service promises a refund. But after contacting the seller about the issue, they still haven't refunded your money.

Definitely "product received not as described" and ran60616 suggested.

You are right you need to list it as "Product receive not as described" and that should take care of it!

Cheers,
Unclemike

If it's a digital product, Paypal does not provide their guarantee. You can try "product received but not as described" but it's going to depend on how the vendor classified the product. If they indicated it was digital, you most likely will not get any assistance from Paypal, you will have to rely on the vendors guarantee. If you paid through Paypal and your payment source was a credit card, you may have other options like a dispute through your card but those can take a while and your dispute becomes with Paypal instead of the vendor and it once again becomes a long shot because of PP terms. I've seen disputes with credit cards and Paypal go both ways so it again depends on how the sale was put together. When you file your dispute, if you can grab a screenshot, email etc., showing the vendors "guarantee" and include it with your dispute, you may have a better chance.