Paypal - Confirm Identity, Provide Additional Info (Balkans, Serbia)

Scorpion Ghost · Jul 4, 2018

Yesterday I got an email from Paypal to confirm my identity. A piece of the email says:

"You're about to reach your account balance limit. Please provide more information to confirm your identity. Just click the button below to provide the required documents."

I provided them with my passport photo to verify identity, and an internet bill to verify address. Today I got an email from them requesting additional information about the address verification.

See for yourself:

When I go to my Paypal I see a Green checkmark next to "Proof of Identity," so I think I'm good on that one.

As far as the address goes. I'm planning to go to my bank and get them to issue me a statement or something. My question is, do I really have to find a registered translator to translate and stamp the document and then I send that document to Paypal? Any people from the Balkans, or a country where documents are not issued in English, what did you send them?

Thanks

Visual Eagle · Jul 4, 2018

No you dont need to do that. I never had to translate any document when I sent PP the address proof. Usually phone bill works okay.

Really wierd that they would ask you this.

Reyadmunshy · Jul 4, 2018

i suggest you go your bank and take statement in english language .... due to they don't accept Serbia language...
and another things ... is your passport is english written??? or it print by english language??

Scorpion Ghost · Jul 4, 2018

Visual Eagle said:
No you dont need to do that. I never had to translate any document when I sent PP the address proof. Usually phone bill works okay.

Really wierd that they would ask you this.

Yeah I don't know, I was expecting it to work. I'll try a bank statement next.

Reyadmunshy said:
i suggest you go your bank and take statement in english language .... due to they don't accept Serbia language...
and another things ... is your passport is english written??? or it print by english language??

That's what I'm going to try to do today. If the bank can issue it in English it's awesome. If not I'll get it in Serbian and send that to Paypal. If they don't accept it then I guess I'll have to look for a licensed translator to translate the document for me and stamp it.

Yes my passport is in Serbian. That's weird because it seems they accepted that, they just didn't accept the proof of address document.

What a hassle man

Reyadmunshy · Jul 4, 2018

Scorpion Ghost said:
Yeah I don't know, I was expecting it to work. I'll try a bank statement next.

That's what I'm going to try to do today. If the bank can issue it in English it's awesome. If not I'll get it in Serbian and send that to Paypal. If they don't accept it then I guess I'll have to look for a licensed translator to translate the document for me and stamp it.

Yes my passport is in Serbian. That's weird because it seems they accepted that, they just didn't accept the proof of address document.

What a hassle man

or you can make bank statement in english... or you can buy bank statement from online... they will give you statement in your address.. try bhw market place

Scorpion Ghost · Jul 4, 2018

Reyadmunshy said:
or you can make bank statement in english... or you can buy bank statement from online... they will give you statement in your address.. try bhw market place

I'm going to the bank in an hour to see if they can issue a statement in English. I don't want to buy a bank statement, I'm not doing anything shady here. This is my real Paypal account in my real name and everything.

Reyadmunshy · Jul 4, 2018

Scorpion Ghost said:
I'm going to the bank in an hour to see if they can issue a statement in English. I don't want to buy a bank statement, I'm not doing anything shady here. This is my real Paypal account in my real name and everything.

ok... bro try your bank... i am sure they will provide statement in english

paja93 · Jul 4, 2018

Never had such a problem, from Serbia also. And i don't really think that any bank will issue a statement in english. I had experience with verification on cryptocurrency exchangers and others, they will accept any bill like for electricity, water i guess, it just need to be printed with latin letters.

Scorpion Ghost · Jul 4, 2018

paja93 said:
Never had such a problem, from Serbia also. And i don't really think that any bank will issue a statement in english. I had experience with verification on cryptocurrency exchangers and others, they will accept any bill like for electricity, water i guess, it just need to be printed with latin letters.

The photo I sent them was of an internet bill (Posta Net) but it's not printed in latin letters, it's the other ones (kako se kazu, cirilica).

I'll go to the bank in about 30 minutes (lazy pricks open at 8 AM) and get a statement, in English if possible, in Serbian if not, and then send that to Paypal and see what happens.

Pricaj Srpski da te ceo svet razume a

paja93 · Jul 4, 2018

Scorpion Ghost said:
The photo I sent them was of an internet bill (Posta Net) but it's not printed in latin letters, it's the other ones (kako se kazu, cirilica).

I'll go to the bank in about 30 minutes (lazy pricks open at 8 AM) and get a statement, in English if possible, in Serbian if not, and then send that to Paypal and see what happens.

Pricaj Srpski da te ceo svet razume a

In my experience, internet bills never go well, so i avoid them.

Jbg, iskreno iz iskustva ti kazem, uvek su mi odbijali za internet, racune iz telenora i slicno a ovo je paypal, oni su tek zajebani. Valjda hoce nesto sto je pouzdanije, drzavno.

Scorpion Ghost · Jul 4, 2018

paja93 said:
In my experience, internet bills never go well, so i avoid them.

Jbg, iskreno iz iskustva ti kazem, uvek su mi odbijali za internet, racune iz telenora i slicno a ovo je paypal, oni su tek zajebani. Valjda hoce nesto sto je pouzdanije, drzavno.

A sta kazes na bank statement? Evo sad idem u Intezu da podignem neke pare, da promenim adresu (preselio sam se pre 7 dana jbg, a iznajmljujem), i onda da im zatrazim bank statement. I to planiram da posaljem Paypalu.

A ako to ne prihvate, da im jebem mamu, onda mora trazim prevodioca ili notara il kako se zove, pa da mi on to prevede i udari pecat, pa onda to da im saljem.

Mada mozda i pozovem Paypal ako ne prihvate taj bank statement, iz iskustva kad ih pozovem uvek se nesto brze i bolje sredi.

Sta mislis?

----

Since the forum has a rule to speak only in English, let me give this a shot...

What do you think about a bank statement? I'm going to the bank right now to withdraw some money, to change my address (I moved apartments 7 days ago, and I'm renting), and then to ask them for a bank statement. And that's what I'm planning to send to Paypal.

And if they don't accent that, to fuck their mother (lol), then I have to look for a licensed translator or notar or whatever it's called, and then have him translate and stamp it, and then send that to Paypal.

Although I may call Paypal if they don't accept the bank statement, from experience when I call them they always take care of things faster and better.

What do you think?

paja93 · Jul 4, 2018

A trebalo bi da prihvate to sranje iz banke, samo da je latinica. Nemoj nista prevoditi, goni ih u kurac, ne zivis u britaniji ili americi, sad bi sve na engleskom servirano, ko da nemaju nekog srbendu tamo za njih da radi...

Won't speak anymore on serbian anymore. Sorry admins. In short, i think they will accept bank statement even if it's not in english.

Scorpion Ghost · Jul 4, 2018

paja93 said:
A trebalo bi da prihvate to sranje iz banke, samo da je latinica. Nemoj nista prevoditi, goni ih u kurac, ne zivis u britaniji ili americi, sad bi sve na engleskom servirano, ko da nemaju nekog srbendu tamo za njih da radi...

Won't speak anymore on serbian anymore. Sorry admins. In short, i think they will accept bank statement even if it's not in english.

Brate u banku ja joj kazem bank statement, ona me gleda. Kaze izjava, kazem da. Izdala mi neki papir, na njemu nit moja adresa nit neki pecat nit nista. Ja je pitam, kaze mi za nesto zvanicnije moram da pricam sa nekim drugim tu u kancelariju, ne za salteru. Kaze mi ne zna kolko je pametno da saljem Paypalu bilo sta. O boze......

Vratio sam se kuci. Imam drugi internet racun iz MTS-a gde se sve lepo vidi, a on je na latinski. Poslacu Paypalu to pa da vidimo sta ce bude.

Visual Eagle · Jul 4, 2018

Scorpion Ghost said:
Brate u banku ja joj kazem bank statement, ona me gleda. Kaze izjava, kazem da. Izdala mi neki papir, na njemu nit moja adresa nit neki pecat nit nista. Ja je pitam, kaze mi za nesto zvanicnije moram da pricam sa nekim drugim tu u kancelariju, ne za salteru. Kaze mi ne zna kolko je pametno da saljem Paypalu bilo sta. O boze......

Vratio sam se kuci. Imam drugi internet racun iz MTS-a gde se sve lepo vidi, a on je na latinski. Poslacu Paypalu to pa da vidimo sta ce bude.

Wierd as f... If it doesn't work this time with the other internet bill, just scan the phone bill that should do it for sure. I submitted one in Slovenian language (few times for newer stealths) and never had any problem what so ever.

Scorpion Ghost · Jul 4, 2018

Visual Eagle said:
Wierd as f... If it doesn't work this time with the other internet bill, just scan the phone bill that should do it for sure. I submitted one in Slovenian language (few times for newer stealths) and never had any problem what so ever.

I just sent them the other internet bill.

See the thing is, I don't have any other bills in my name. Electricity, water, landline phone, they're all the the name of the person I'm renting the apartment from. And I also don't have a contract where I'm renting, so I can't get that either. And in the bank they're being difficult.

If this doesn't work I'll call Paypal and try to get them to accept what I sent them.

And if that doesn't work, I'll go to the bank and try to get some official bank statement or something or other. Even that could be a problem because on my ID card I'm registered at my grandmom's address in a different city, but I'm living elsewhere. I'm trying to give Paypal my actual current address of residence. On my account in the bank they pull the address from my ID card, but they have as my mailing address something else. Now, any statement the bank issues me, will it have the address from my ID card or the mailing address on it, or both? I don't know, I'll have to see.

If all fails, I guess I'll have to go to my hometown and try to get some statement of residence from the government or something, and give Paypal my grandmom's address as residence.

This is ridiculous

Visual Eagle · Jul 4, 2018

Scorpion Ghost said:
I just sent them the other internet bill.

See the thing is, I don't have any other bills in my name. Electricity, water, landline phone, they're all the the name of the person I'm renting the apartment from. And I also don't have a contract where I'm renting, so I can't get that either. And in the bank they're being difficult.

If this doesn't work I'll call Paypal and try to get them to accept what I sent them.

And if that doesn't work, I'll go to the bank and try to get some official bank statement or something or other. Even that could be a problem because on my ID card I'm registered at my grandmom's address in a different city, but I'm living elsewhere. I'm trying to give Paypal my actual current address of residence. On my account in the bank they pull the address from my ID card, but they have as my mail address something else. Now, any statement the bank issues me, will it have the address from my ID card or the mail address on it, or both? I don't know, I'll have to see.

If all fails, I guess I'll have to go to my hometown and try to get some statement or residence from the government or something, and give Paypal my grandmom's address as residence.

This is ridiculous

So you don't have a mobile phone on which you get bill to? Wierd only using landline

I bet if I photoshop Slovenian address proof with just your address (it would get approved)

PP isn't that strict when it comes to "other EU countries". Not sure why they want this kind of stupid proof from you.

Scorpion Ghost · Jul 4, 2018

Visual Eagle said:
So you don't have a mobile phone on which you get bill to? Wierd only using landline I bet if I photoshop Slovenian address proof with just your address (it would get approved) PP isn't that strict when it comes to "other EU countries". Not sure why they want this kind of stupid proof from you.

Actually I don't. I have a pre-paid card... 5 of them. Not for any wrong reasons, just to verify twitters and instagrams and stuff like that

But all I have are pre-paid cards, which means they're not registered or anything like that.

Javicuse · Jul 4, 2018

It is ridiculous mate. They've accepted my VIP phone bill with no questions asked. If everything else fails, you can always change your address in the bank to be the same as the one in your ID, and then reflect that on credit card/paypal. I am almost certain that Banka Intesa can keep two addresses - one as an official address, and the second one for mailing.

Visual Eagle · Jul 4, 2018

Scorpion Ghost said:
Actually I don't. I have a pre-paid card... 5 of them. Not for any wrong reasons, just to verify twitters and instagrams and stuff like that

But all I have are pre-paid cards, which means they're not registered or anything like that.

Just get one bill from the app owner and edit the info in photoshop

probably easier to do then drive around, ask for statement (getting mad in the meantime because just ppl working in support)

Scorpion Ghost · Jul 4, 2018

Yall know what I just realized. My place of residence (prebivaliste) is noted right there in my passport next to my picture. It's my grandmom's address, not the one I'm actually residing at.

If Paypal doesn't accept the internet bill I just sent them, I'll just change my address on Paypal and send them the same photo of my passport which they accepted for proof of identity. And that will be that. Government issued document motherfuckers.

Of course, then Paypal will have the wrong address actually. My grandma died a few months ago, now my cousin lives there. I live in a completely different city. But if Paypal wants to be anal about this they'll get the wrong-ish info.

Paypal - Confirm Identity, Provide Additional Info (Balkans, Serbia)

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