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Paypal Chargeback

Discussion in 'BlackHat Lounge' started by gbmack, Sep 19, 2009.

  1. gbmack

    gbmack Power Member

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    Well I seriously don't remember who this guy is because I sell a variety of things from articles to services to license keys, etc.

    Anyways, the guy filed a claim that says "unauthorized transaction"

    i also think he did a chargeback.

    I don't know if it's a chargeback, but it says "status - held" and "This transaction has been reversed."

    Should I leave the claim alone?

    If I refund, I'm afraid I might be giving the guy double his money.. All in all, I don't want Paypal to investigate and limit my account. Should I leave the claim alone?
     
  2. Realign02

    Realign02 Regular Member

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    If you refund, it won't be double the return. What you see in your paypal account is already updated with what has been taken out. I had this same fear when I hit "Issue refund" but don't worry nothing more will be taken out then what you already see.
     
  3. MasterSavant

    MasterSavant Registered Member

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    Yes, you should leave the charge alone... It sounds like your Paypal account has been updated to show that the transaction has been reversed. You should do a bit of investigating to find out who this person is and make sure he/she goes on your do-not-sell (ie, sh*t) list.

    Also, regardless of how legitimate all of your transactions are, if Paypal staffers were to step in and investigate your account, all sorts of unwanted stuff could pop up... they always seem to find a reason to limit or suspend your account, ask you for tons of verification paperwork, etc etc. This is why I recommend that you always have 1 or 2 backup Paypal accounts... if something happens to one, simply switch everything over to your backup Paypal account. The backup account should look as unrelated to your first acount as possible.
     
  4. gbmack

    gbmack Power Member

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    There's no refund link.

    But with other transactions there are refund links..

    And yes, i did follow the directions on Paypal on how to issue a refund.
     
  5. gbmack

    gbmack Power Member

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    Okay i'd just like to update you guys.

    I tried resolving the claim by providing proof of refund.
    I said that the buyer chargebacked so he pretty much refunded himself.
    Then I provided the transaction ID and it said it was invalid.

    Wat the F...

    I'd be glad to leave the claim available for Paypal investigation, but I just don't want them to limit my Paypal account because that will mean no more IM for me for 180 days

    final edit:
    I did as suggested as above.
    Go to the claim, and then go to "i did not ship the item and i will refund"
    I did that, and nothing happened to my paypal balance as it was already deducted.
    Claim is gone, everything's good.

    Fuck you scammers.
     
    Last edited: Sep 19, 2009