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Paypal and Aliexpress Issue

Discussion in 'Business & Tax Advice' started by scarer, Nov 10, 2011.

  1. scarer

    scarer BANNED BANNED

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    Hey friends

    I got a tablet pc from a seller in aliexpress.

    but due to some dispute i returned it to the seller.

    Order Made on 11 July
    Dispute opened on 26 July
    Dispute Took 2 months to close , Closed on 28 September

    Still no refund to my paypal!

    Please dont reply back dumbly as " You got cheated" or such funny replies. Please talk seriously and solve my problem!!
     
  2. scarer

    scarer BANNED BANNED

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    When i mailed the support of aliexpress their reply was as follows

    Code:
    It's regretful that AliExpress Refund requests relating to PayPal Payments have not been processed promptly. PayPal's interface for refund requests is not available to AliExpress after the termination of cooperation between PayPal and AliExpress.
    
    AliExpress is now working with PayPal, trying to solve this problem for our buyers. If buyers wish to speed up your refund process, we strongly recommend that you initiate the dispute at PayPal. We apologize for the inconvenience.
    
    And hence i contacted Paypal and they say we have to contact the person to whom the money was sent ( Aliexpress )
     
  3. scarer

    scarer BANNED BANNED

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    And hence i contacted Paypal and they say we have to contact the person to whom the money was sent ( Aliexpress )



    --

    Now please help me for a solution regarding this. They are having my money 185USD for 4 months.

    I want either refund immediately. Else i want to claim it legally and ask for penalty.
     
  4. scarer

    scarer BANNED BANNED

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    no serious help?
     
  5. bryanon

    bryanon Executive VIP Premium Member

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    Posting in your own thread 4 times within a few hours and _demanding_ (not asking) for help isn't going to do you any favours.

    But the best bit of help anyone can give you is reminding you that it's a forum, not PP's customer support. Your best option is calling PayPal (call them, don't email), quoting the case ID of your dispute and asking them - as they're the only ones who can actually resolve your case.

    Btw. if you didn't open the dispute or if you opened it but it was decided in the seller's favour then you're pretty much out of luck as you can a) open disputes only within 45 days of the transaction; b) open one dispute per transaction.
     
  6. Scripteen

    Scripteen Elite Member

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    If it was paid from credit card do charge back from the bank.