i've had a similar but worse experience with payooner support as well, i was away for vacation and wasn't checking on my email, at the time when they sent me a re-review email asking me a bunch of questions to update my income sources and stuff, long story short, i didn't reply in time so they just disabled my linked bank account even after i sent them al the infromation they asked me in that previous re-review message, i told the support about this and their answer was that the termination of my bank account is final and there is nothing i can do about it, just like that, no warnings or anything...