Me: I received a disturbing message today in my payoneer account: "As requested, Virtual Bank Account Service is now disabled."
Me: I did not request this to be disabled, I rely on this service
Elana: Can you please provide me with your date of birth (MM/DD/YYYY)?
*SNIP*
Elana: unfortunately your program doesn't provide that option any more
Elana: I apologize for the inconvenience this matter may have caused you.
Me: my program?
Elana: yes
Elana: partner program
Me: whats different about my program?
Elana: it doesn't provide that option
Me: So what program do I need?
Elana: for now it won't be provided for you
Me: What do I need to do to qualify ?
Elana: you can't
Elana: continue work with the partner
Me: I don't understand
Me: Please explain to me whats going on
Elana: you can have payments only from *SNIP*
Me: what about the pending 300 usd awaiting authorization to my account
Elana: it will be refunded in few days
Me: This is really terrible news, with no notice whatsoever.
Me: Has this happened to everyone with my type of card, or just me? is there a reason
Elana: we apologize for your program that option is not provided any more
Me: can you answer my question please? everyone on my program, or just me.
Elana: we don't share information about other cardholders
Me: I'm talking about a progream
Me: program sorry
Elana: i am sorry i can't give out that information
Me: ok I'll try rephrasing: what is the reason that I am not longer allowed a virtual bank account?
Elana: your account is not provided for that service
Me: why? it was before
Elana: if you wish i send you a questionnaire again
Elana: and a relevant department will review it again
Me: Can you give me a support ticket number for this conversation?
Elana: *SNIP*9992X
Me: Thank you so much for your time Elana.