Welcome to Payoneer!
An online representative will be with you shortly.
You are number '14' in the queue. Your wait time will be approximately '12' minute(s) and '10' seconds.
Thank you for waiting.
You are now chatting with 'Betty'
Betty: Hello and welcome to Payoneer Customer Support.
zouhair: hello
Betty: How may I help you?
zouhair: is my us bank account innactive?
Betty: I appreciate your patience while I review your information.
Betty: the service has previously been disabled for your account, due to line of service related to your payments not being in accordance with our Terms and Conditions. You can read the full Terms and Conditions for the US Payment Service by clicking here.
zouhair: i haven't recieved any notifications in regards of the service being disabled via emails, may i ask what caused this issue? by the way i have made a withdrawal from my paypal to the bank account, it says in paypal that the transaction is complelete but i can't see the money in my payooner bank account
Betty: You can read the full Terms and Conditions for the US Payment Service by clicking here.
Betty: Is there anything else I can help you with?
zouhair: i have read the FAQ before signing up, i'm still confused what i have done wrong exactly, i don't believe i have done any of the prohibited activities listed in the faq
zouhair: i would appeciate an explanation at least sir
Betty: it is not in the FAQ
Betty: its in the link i have sent you
zouhair: yes sir i know, i have clicked it, Terms and Conditions for the Payoneer US Payment Service (the ?US Payment Service?)
zouhair: which part of the terms and conditions does concern my issue
Betty: 5
zouhair: Sir, i read that part, i do not receieve any funds directy to my US bank account, i do however do withdrawals from my paypal to my bank account, i don't see anything related to this in the prohibited activities
Betty: you account with us is lined to a company that violates one of the US T&C
Betty: Is there anything else I can help you with?
zouhair: what company might that be sir if you don't mind me asking, as i'm sure i haven't subbmited my bank account details to any other 3rd party other than my paypal account, i'm very confused sir
zouhair: i have read in the forums that payooner sends a notification when it comes to paypal withdrawals to the us bank account asking about the sources of money..ect but i haven't recieved any notifications via email
Betty: its not just the US payment account
Betty: Its your entire Payoneer account
zouhair: Ma'am in regards of my payooner account i only receive payments from chatrubae affiliate program which i believe is allowed via payooner..i wish you could give me more information as i feel you're not doing your best to explain the situation
Betty: If you read the Terms and Conditions, chapter 5
Betty: you see it does not
Betty: Is there anything else I can help you with?
zouhair: if you're refering to this part of the FAQ " Drugs, alcohol, or drug paraphernalia, or items that may represent these uses; ? Obscene or pornographic items, adult businesses or adult related services, including escort services, adult massage, or other adult-entertainment services, adult performer regardless of sexual orientation;"
Betty: Please hold one moment.
Betty: "adult businesses or adult related services, including escort services, adultmassage, or other adult-entertainment services"
zouhair: there is a confusion here, that faq does not concern receiving payments to my payooner account, it's about the US Payment Service. i can receive payments to my payooner account from chatrubate
Betty: no, sir.
zouhair: since when?
Betty: Since always, sir.
zouhair: i have friends that can confirm receiving payments to their payooner accounts from chatrubate for years
zouhair: i think there is a confusion here ma'am a huge one
Betty: No, Sir. this happens automatically. It's not even man-made.
zouhair: there must be an error, payooner allows payments from chatrubate, here i just received one today
zouhair: 11983248 09/03/2014 01:24 Zmedianow $61.23 Click here to load your card.
Betty: it does.
Betty: Not along side with US payment service, sir
Betty: the Terms an Condition is for the US payment service alonr
zouhair: you see, that's the issue, i'm not receiving fund directily from chatrubate to my us payment service, the payments from chatrubate goes directly to my chatrubate account
Betty: It doesn't matter, sir. Unfortunately, we can not have these too things on the same account
Betty: And we can only give 1 account per person.
zouhair: i have never claimed to have more than one payooner account, it's technically not possible i think
Betty: So now that you are linked to the other company, we can not provide you with US payments
zouhair: ma'am, you're not helping me here...i'm not linked to any other company at least not with my us payment service, the only companies im using is chatrubate directly to my payooner account, and i have my paypal linked to my US payments service
zouhair: i don't see what breaks the rules about this
Betty: yes
Betty: Chautterbate IS the other company
Betty: You may not have chutterbate and US payment on the same account sir
Betty: Is there anything else I can help you with?
zouhair: ma'am i have withrdawed a 379 usd to my US bank account from my paypal, what's going to happen to that money
zouhair: it's been deducted from my paypal balance
Betty: It will be reversed
Betty: Back to paypal
Betty: with in few days
zouhair: what about my US bank service, can i have it back
Betty: Not at the moment, sir.
zouhair: by the way, i have only received my first payment from chatrubate today, but the us bank service has been disabled before that, so i don't think having my payooner account linked to chatrubate is relevant to having the bank service disabled
Betty: Its from you have them linked sir
Betty: not from the first payment.
zouhair: so what can i do to have the service back, because i need it
Betty: unfortunately, sir, you can not have the service back due to the terms and conditions.
Betty: you can get paid
Betty: though the rest of our Partner companies
