1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Outsourcing Live Chat for businesses?

Discussion in 'BlackHat Lounge' started by webhosting, Apr 19, 2015.

  1. webhosting

    webhosting Regular Member

    Joined:
    Oct 20, 2010
    Messages:
    292
    Likes Received:
    62
    Location:
    USA
    I'm just curious to see if anyone outsources their live chat support on their website? If so, for what kind of business/website? A colleague of mine and I have considered offering this type of service to businesses in the hosting industry but were curious about the likelihood of businesses doing this sort of thing. I know it exists, I'm just curious if anyone here has any experience in buying or offering this type of service.
     
  2. mabenjennifer

    mabenjennifer Newbie

    Joined:
    May 9, 2014
    Messages:
    1
    Likes Received:
    0
    Live chat software make good impact in online business. It help to humanize your website. I am using eAssistance Pro live chat software on my online shopping website from more then one year and it help me a lot.
     
  3. iAuthority

    iAuthority Jr. VIP Jr. VIP

    Joined:
    Jan 20, 2013
    Messages:
    2,209
    Likes Received:
    287
    Gender:
    Male
    Occupation:
    SEO,Link Building,Blogging.
    Home Page:
    really good thought it will make proud to a business it helps to improve the business
     
  4. alias2002

    alias2002 Regular Member

    Joined:
    Mar 2, 2015
    Messages:
    243
    Likes Received:
    40
    Occupation:
    Govt. job
    Location:
    Bangladesh
    For live chat chatwing isn't bad at all. I am using it for more than 2 years. It's give me much pleasure and also help to flourish grow.
     
  5. GiorgioB

    GiorgioB Supreme Member

    Joined:
    Feb 28, 2012
    Messages:
    1,287
    Likes Received:
    1,317
    Occupation:
    Making money
    Location:
    Touching the Sky
    I use live chat on my ecomm website and to be honest I would not really like to outsource it, I prefer to keep as much control over it since it is a direct interaction with customers. for example I wouldn't want the live chat staff to make spelling mistakes, or to not know the answer to a question or be abrupt, or take too long to answer, etc. Then it all depends on how you sell it.