Outsourcing Live Chat for businesses?

Discussion in 'BlackHat Lounge' started by webhosting, Apr 19, 2015.

  1. webhosting

    webhosting Regular Member

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    I'm just curious to see if anyone outsources their live chat support on their website? If so, for what kind of business/website? A colleague of mine and I have considered offering this type of service to businesses in the hosting industry but were curious about the likelihood of businesses doing this sort of thing. I know it exists, I'm just curious if anyone here has any experience in buying or offering this type of service.
     
  2. mabenjennifer

    mabenjennifer Newbie

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    Live chat software make good impact in online business. It help to humanize your website. I am using eAssistance Pro live chat software on my online shopping website from more then one year and it help me a lot.
     
  3. iAuthority

    iAuthority Jr. VIP Jr. VIP

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    really good thought it will make proud to a business it helps to improve the business
     
  4. alias2002

    alias2002 Regular Member

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    For live chat chatwing isn't bad at all. I am using it for more than 2 years. It's give me much pleasure and also help to flourish grow.
     
  5. GiorgioB

    GiorgioB Supreme Member

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    I use live chat on my ecomm website and to be honest I would not really like to outsource it, I prefer to keep as much control over it since it is a direct interaction with customers. for example I wouldn't want the live chat staff to make spelling mistakes, or to not know the answer to a question or be abrupt, or take too long to answer, etc. Then it all depends on how you sell it.