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ogmobi points don't get count?

Discussion in 'Mobile Marketing' started by Cystasy, Aug 30, 2015.

  1. Cystasy

    Cystasy Newbie

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    Hey,
    i want to use ogmobi with the Mobile Rewards Page.. there users can collect points to get a reward.
    my problem with it is - the users don't get any points after download the app & use it?
    i get $ for it, but the users don't get any points for it.. what do it need to fix for it to work?

    greetings
     
  2. joraanpe

    joraanpe Junior Member

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    Im having the exact same issue, looking forward for a response on this...
     
  3. bonzo90

    bonzo90 Jr. VIP Jr. VIP Premium Member

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    We hear you loud and clear, our developers are working on a fix to a bug we've discovered this week!
     
  4. joraanpe

    joraanpe Junior Member

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    Looking forward for this, we cannot publish it if the tool is broken.

    Is there any date we can expect the fix at?
     
  5. Cystasy

    Cystasy Newbie

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    my users already complain about this, hope it get fixed soon.. if not my users run away :/
     
  6. bonzo90

    bonzo90 Jr. VIP Jr. VIP Premium Member

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    Our support team has now fixed the issue. An obscure server setting was interfering with the encryption process that occurs when points are saved. Apologies for the disruption and thanks for reporting this to us... SO SO sorry for this guys!! Working perfect now!
     
    • Thanks Thanks x 1
  7. Cystasy

    Cystasy Newbie

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    thanks for fixing it so quick :target:

    it's working now :)
     
    Last edited: Aug 31, 2015