I finished the intro video and some of his concepts are very sound. The thing he does not address is what I voiced in my previous post.
In essence he pretends like he is a customer that needs to book some wedding meals, he plays cat and mouse with the restaurant owner who obviously grants him an appointment.
Now once the appointment is set and the owner is sitting there ready to talk about your order, what does he do next?
I know it was just an example but his advice might get someone killed, LOL.
If you dont know let me tell you what my typical day was like as a restaurant General Manager.
8:00 AM show up and let the opening crew in. Go to office pull staffing report and make sure everyone is in. If not make calls to see if they are coming or find a replacement (if possible) for the missing employee.
Depending on how long that takes and assuming everyone has shown up
8:15 walkthrough the restaurant and evaluate the previous nights closing.
8:30 write notes in the manager log book for the other managers regarding the closing. Check production sheets and then count the money for the coming day.
9:00 do a walkthorugh of the parking lot to make sure the dishwashing staff did a good job cleaning it up.
9:15 walkthrough the back to make sure production is on schedule to open.
9:30 create floor chart for the servers to know what their sections would be when they came in.
10:00 make sure all servers arrive to work and go over assigned sections.
10:30 check on production again and help where needed, make sure dining area is ready, have cashiers count drawers for opening.
11:00 open doors and work the front with the cashiers to help with speed of service.
12:00 pop into the kitchen and make sure they are stocked up and serving the customers in a timely manner.
1:00 evaluate traffic and send some employees home if necessary, if not that means we are still busy. Help where needed.
2:00 make staffing adjustments based on volume, coordinate and assist with cleanup and once again go over production to replace what was used during lunch.
3:00 talk with closing manager about day and any issues, go over staffing and production set goals for the shift.
3:30 TRY and grab a quick bite to eat if there is time and no interruptions.
3:45 check status of parking lot, restrooms, dining area and kitchens.
4:00 check in evening crew and make sure everyone is accounted for.
4:30 pull the drawer of the cashiers and count the money. Get the next set of cashiers ready to go.
5:00 go over production with the night crew
5:30 check production and make sure all will be ready, help when needed.
6:00 MAYBE go home!
I am sure I missed something but that is what my day used to look like IF EVERYTHING went smoothly and if I had no deliveries of produce, meats, paper goods etc..
If I did then I had to check in the inventory and make sure everything was put in its proper place too.
So if you are going to come in by leading me to believe that you are giving me business, then by god you had better have an order in hand or the shit is going to hit the fan!
