Never thought I'd be recommending Namecheap

SamLewis

Supreme Member

Oct 25, 2012

1,343

1,058

• May 20, 2020

• #1

Their customer service has been completely unhelpful.
The Navigation on their website is terrible.

But today, an idiot who was doing some website work for me, uploaded the wrong backup file to my website and the last restore was last week sometime. Wasting several days of work.

Luckily, Namecheap had a daily back up, and the restore was really simple. They turned what would have taken days to fix in to an hour or so.

Usually I would only say bad things about them, but when I needed them today they came through.

 

Stuffedegg

Power Member

Apr 8, 2019

661

873

• May 20, 2020

• #2

Honestly, I've never had ideas (issues ffs) with them

 

Last edited: May 20, 2020

Leader777

Banned - Shitlisted and did not do the right thing

Feb 2, 2017

4,063

3,659

• May 20, 2020

• #3

I'm using them since 2017 and never had a problem

 

ATuringtest

Elite Member

Mar 8, 2019

1,625

2,846

• May 20, 2020

• #4

I love them, dirt cheap and I think the online help is great fro the price.. resolved some issues for me in minutes. Better than most of the cheap ones out there.

 

H

Hadrien Rivere

Newbie

May 20, 2020

18

2

• May 20, 2020

• #5

I have been using it for a year and have never had any problems. maybe your site is huge compared to mine.

 

WebTG

Senior Member

Mar 18, 2015

1,072

368

• May 20, 2020

• #6

Once i had to transfer domain to another account in godaddy and it took 3-4 days. Godaddy used to be good and now they are terrible, the obvious choice is namecheap.

 

Sweely

Elite Member

Jun 7, 2009

1,551

1,382

• May 21, 2020

• #7

I love Namecheap. I wouldn't recommend their shared hosting if you're running a website that's starting to get a lot of traffic, but in general I definitely think Namecheap is a company to take seriously

 

arkaye

Senior Member

Feb 7, 2015

932

279

• May 21, 2020

• #8

I always do like their live chat support

 

Holzr

Elite Member

Sep 4, 2016

2,236

2,666

• May 21, 2020

• #9

Never had issues, support has been quick and helpful and their prices are great.

 

dennisyu

Senior Member

Jan 9, 2010

872

409

• May 21, 2020

• #10

Just checked, been using Namecheap since 2008. Damn this game goes by quick.

 

Soucha

Elite Member

Jul 31, 2017

1,959

1,311

• May 21, 2020

• #11

I've had mostly good experiences with their support.

 

DunderMannen

Elite Member

Sep 11, 2019

2,136

1,985

• May 21, 2020

• #12

Seen good experiences only with them. Me however, every single time I write to their live chat (honestly about 20 times so far), all they do is redirect me to an article which I obviously already read. Adding to that is the fact that they first waste about 15 minutes of your time asking dumb questions, your support PIN (which they don't need because they will only link me an article anyways), AND they seem to have 20+ chats at once. Which makes their responses lack hard, sometimes I've had to wait 15+ minutes for a reply once the chat was picked up already...

 

Zwielicht

Elite Member

Aug 31, 2013

21,128

40,576

• May 21, 2020

• #13

Thread Moved​

I have a web hosting plan with Namecheap, although I haven't actually used it yet. I most just use them to purchase domains.

 

terrycody

Elite Member

Sep 29, 2012

6,423

3,324

• May 21, 2020

• #14

There's weird because I nearly never saw bad reviews about them, I suggest use Namecheap for your small-medium level sites, cheap enough and pretty good!

The only drawbacks:

1) they does not provide free SSL like let's encrypt (they provide free 1 year Positive SSL though, up to 50 domains for Cpanel), but you can always install a free one yourself after 1 year, very easy only need 5 minutes.
2) sometimes you may connect to a "not so competent" customer support, but most time, they solve your issue fast.
3) very few renewal coupons, but consider the price is already dirty cheap, and in each Black Friday, you almost can get things for free, well so, no complain at all!

I love Namecheap, I always recommend it to newbies, its a best choice when you start and not earning a million.

 

Ftr

Junior Member

Feb 23, 2017

147

172

• May 21, 2020

• #15

SamLewis said:

Their customer service has been completely unhelpful.
The Navigation on their website is terrible.
.

Click to expand...

I think they are great, their customer service has been good the few times I've needed to contact them, and I think the navigation on their site does the job fine.

Most people speak highly of them, I think overall for what they offer and the price they are superb.

 

SamLewis

Supreme Member

Oct 25, 2012

1,343

1,058

• May 21, 2020
• Thread Starter Thread Starter

• #16

Ftr said:

I think they are great, their customer service has been good the few times I've needed to contact them, and I think the navigation on their site does the job fine.

Most people speak highly of them, I think overall for what they offer and the price they are superb.

Click to expand...

I asked them a question about sql and multibyte support. They had me waiting for over an hour and still didn't know the answer, on two different occasions.