Pay peanuts, get monkies - DH somehow has good marketing, but the rest of their set up is not the best. To be honest look at any huge company be it Dreamhost, Godaddy, Hostgator they are all shite once they have your money.
Support smaller businesses, you will get better treatment, more personal service - yes you will have to fork out a few more bucks but you get what you pay for right?
If everyone goes for the most resources possible for the lowest buck possible how do you think the company will pay for top notch infrastructure and top notch support?
I have been saying the same since I sold both my hosting businesses years ago once the penny pinching and offering the world started.....all I have seen is my predictions coming right, big companies appear, take your money, give inferior support and people wonder why.