Need Wordpress Help NOW Please!

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pitbully

pitbully

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My Wordpress site has just crashed because of a caching plugin and I need it back up immediately!! This is a nightmare for my SEO and I'm not a programmer and don't know how to fix this issue.

I installed "WP Super Cache" plugin and didn't even change any of the default settings but it made a blank white page show up when I tried to load my site. I couldn't even access the admin area to disable the plugin, so I was told by a friend to go into the database with MyPHP (or something like that) and deactivate all of the plugins by going to "wp_options" and deleting the whole row named "active_plugins". I did this and now my site says "Error establishing database connection".

This is probably an easy quick fix for a programmer but I'm lost. I need my site back up right away. I will send $50 to anybody who fixes this for me, please!
 
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Just open a support ticket with your host. They should be able to reinstall your site from a backup in the last month and should only charge $10-$20
 
Even easier solution, go to your cpanel, login to phpmyadmin, navigate to the active plugins via sql
Code: 
SELECT * FROM wp_options WHERE option_name = 'active_plugins';
then click to edit it. You will see something like this
Code: 
a:31:{i:0;s:13:"AddMySite.php";i:1;s:19:"akismet/akismet.php";i:2;s:23:"all_in_one_seo_pack.php";i:3;s:16:"authenticate.php";i:4;s:28:"breadcrumb-navigation-xt.php";i:5;s:18:"codeautoescape.php";i:6;s:37:"contact-coldform/contact_coldform.php";i:7;s:32:"custom-query-string-reloaded.php";i:8;s:30:"customizable-post-listings.php";i:9;s:33:"dd-sitemap-gen/dd-sitemap-gen.php";i:10;s:20:"download-counter.php";i:11;s:13:"feedcount.php";i:12;s:13:"full_feed.php";i:13;s:15:"get-weather.php";i:14;s:36:"google-sitemap-generator/sitemap.php";i:15;s:13:"gravatars.php";i:16;s:19:"kill-admin-nags.php";i:17;s:18:"landingsites13.php";i:18;s:30:"nofollow-free/nofollowfree.php";i:19;s:17:"ol_feedburner.php";i:20;s:16:"plugins-used.php";i:21;s:22:"popularity-contest.php";i:22;s:39:"search-everything/search_everything.php";i:23;s:27:"simple-tags/simple-tags.php";i:24;s:26:"simple_recent_comments.php";i:25;s:18:"simple_twitter.php";i:26;s:25:"subscribe-to-comments.php";i:27;s:24:"the-excerpt-reloaded.php";i:28;s:18:"theme-switcher.php";i:29;s:9:"top10.php";i:30;s:16:"wp-db-backup.php";}
cut and paste it somewhere safe!!!!! save it before deleting it!!!! now delete and save it, your site is up and running -- go back to the plugins section and enable all plugins but the one that crashed!
 
Oh you can also navigate to the plugins by hand, and if your db has a different prefix than wp(and it should) change it from wp_options to whatever prefix you use.
 
In the future you'd be better off going in your FTP and just deleting the plugin's folder (the specific plugin's folder, not the entire WP plugin folder lol) temporarily, go into the WP backend and reinstall the plugin but don't activate it - then uninstall via WP backend to ensure everything is really removed including anything added to the DB...I wouldn't delete lines out of your database as a fix in most situations lol...
 
Last edited:
tnhomestead said:
Even easier solution, go to your cpanel, login to phpmyadmin, navigate to the active plugins via sql
Code: 
SELECT * FROM wp_options WHERE option_name = 'active_plugins';
then click to edit it. You will see something like this
Code: 
a:31:{i:0;s:13:"AddMySite.php";i:1;s:19:"akismet/akismet.php";i:2;s:23:"all_in_one_seo_pack.php";i:3;s:16:"authenticate.php";i:4;s:28:"breadcrumb-navigation-xt.php";i:5;s:18:"codeautoescape.php";i:6;s:37:"contact-coldform/contact_coldform.php";i:7;s:32:"custom-query-string-reloaded.php";i:8;s:30:"customizable-post-listings.php";i:9;s:33:"dd-sitemap-gen/dd-sitemap-gen.php";i:10;s:20:"download-counter.php";i:11;s:13:"feedcount.php";i:12;s:13:"full_feed.php";i:13;s:15:"get-weather.php";i:14;s:36:"google-sitemap-generator/sitemap.php";i:15;s:13:"gravatars.php";i:16;s:19:"kill-admin-nags.php";i:17;s:18:"landingsites13.php";i:18;s:30:"nofollow-free/nofollowfree.php";i:19;s:17:"ol_feedburner.php";i:20;s:16:"plugins-used.php";i:21;s:22:"popularity-contest.php";i:22;s:39:"search-everything/search_everything.php";i:23;s:27:"simple-tags/simple-tags.php";i:24;s:26:"simple_recent_comments.php";i:25;s:18:"simple_twitter.php";i:26;s:25:"subscribe-to-comments.php";i:27;s:24:"the-excerpt-reloaded.php";i:28;s:18:"theme-switcher.php";i:29;s:9:"top10.php";i:30;s:16:"wp-db-backup.php";}
cut and paste it somewhere safe!!!!! save it before deleting it!!!! now delete and save it, your site is up and running -- go back to the plugins section and enable all plugins but the one that crashed!
Click to expand...

Oh shittttt. I was told to delete the "active_plugins" line to deactivate the plugins, which deleted all of the code you advised me to save in the second part of your explanation... Can this still be done??

This is a nightmare I'm so frustrated right now and have no programmers that I know personally...
 
I will give this option a try, especially since my idiot friend's advice of deleting that line out of my database seems to have made things even worse. Thanks.

Duffers5000 said:
Just open a support ticket with your host. They should be able to reinstall your site from a backup in the last month and should only charge $10-$20
Click to expand...
 
Hey Op ,

Add me in Skype : floralchamp i would be able to help you out with getting your site back on live

Price would be very affordable

Regards
Neo
 
If you deleted that from your database and your site still gets the white screen of death, there may be another issue. I teach for another couple hours, after that I can look at it for you. Skype is tnhomestead

Best choice right now though is to restore from a backup -- also this is a good reason to keep your own backup
 
You can easily dissable it by renaming your plugin folder from "WP Super Cache" to "WP Super Cache-disabled".
If you have already deleted the plugin, re-upload via ftp then rename the folder. :)
 
Did you get it fixed? First you should zip up your site directory so you have a roll back option. Then if you have access to MySQL do an export an save as SQL is fine. Then at least you have a back up point.

Skype me if you need assistance: robjames73

I am working on another project, but sounds like an easy fix. Don't sweat it and call me in skype if you need.
 
Did you get this done?
If not PM me or mail me at Gmail - seoworks87 at gmail.com
 
Hello
i am website developer and designer with 4+ years experience i can do this work easily please add me on s k y p e : vikasvyas47.

thanks
 
Whenever WP gives me problems or errors, I always look at the plugins first. Just rename the plugin folders to stop them from loading to find out which one is the problem.
 
Thanks to everybody for your input, I managed to get this problem solved by working with my hosting company, as suggested above.

Installing the plugin somehow managed to cause a mismatch between my database password and the password that was being called on. Very strange, but proceed with caution when using caching plugins for Wordpress. While I could have avoided this with a simple backup, which I neglected to have, both WP Super Cache and W3 Total Cache caused a lot of unreasonable problems and I would stay away from them if your site is already heavily trafficked and making money.
 
Did you get the fix?
I had a similar situation, but it was solved by the hosting company.
Just ask them to use the backup Database of your website.
 
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