Hello BHW, I need a little advice.. I currently work at an outbound telemarketing company for newspaper subscriptions. We use an outbound dialer to cold call people in SC,NC,VA, and PA. Anyways, I have been working with this company for about 4 months and I do fairly well. These are the weekly requirements we must obtain by the end of the week: -100% SPH (sales per hour) -75% DS (Daily Sunday - which is they signed up for all 7-days of the week) -35% PPD (The customer has provided a credit card, debit card, or check by phone) Now, at first I was able to 'rock'em out' as they say. I would get about 160-190% SPH and my supervisor adored me. Well recently, My PPD has been well below 35%, reason being, I seem to never just any customer actually WANTING the subscription, I usually have to get them to at least TRY it, and 95% of the time, they will use the old excuse "I don't have a credit card" or "I don't give out my credit card over the phone" Now the technique I use for such a rebuttal is "I completely understand, but let me assure you, you are under the 'Fair Credit Act' which means you have the right to dispute any charges you are NOT familiar with, You also get 3 forms of verification; Your paper will start within 3 - 5 days, you also get a receipt in the mail, and the charge that will show up on the card will be [Newspaper name here]." I have requested from my supervisor if I could listen to recording of other agents that have successfully gotten the credit card number but she seems to always put this request off. Now, she is leaving a paper trail, ie write-ups , to (I think) terminate me in the near future. I honestly thought the management was pretty good, and the co-workers are an awesome team to work with, they're very lively and all around good folks. I just don't see why instead of just complaining to me about my sales, my supervisor doesn't use any training or even constructive criticism rather than just say "I don't know if you're going to be here much longer if you don't pick up your prepaid sales!" We focus more on quantity rather quality of our calls. Our companies turn-over rate is through the rough! Any tips on what I should do? I am open to any suggestions and feedback. Thanks!