I admit I am new to all of this, I am working to understand the whole process. I downloaded ssm and it included the name extractor (im workign for someone so i dont know ALL the details. anyways. when i click to open name extractor it asks for a license code. i got it in an txt file. but i enter that and it acts like its processing the code then pops the code box up again and again. can anyone help mewith this? why it would nto work. and who would I contact to try and get help with this? or the proper code?