Hi, BHW community!
I’m hoping someone here has experience dealing with Trustpilot compliance issues.
About a week ago, Trustpilot sent us a Cease and Desist notice for an alleged breach of their Guidelines. Unfortunately, we missed the email and didn’t respond in time. As a result, our business profile now has a Consumer Warning displayed, and several restrictions have been placed on our account:
We want to resolve this issue as quickly as possible and return everything to its previous state no warnings, full functionality, TrustScore visibility, etc.
Has anyone dealt with this before?
I’m hoping someone here has experience dealing with Trustpilot compliance issues.
About a week ago, Trustpilot sent us a Cease and Desist notice for an alleged breach of their Guidelines. Unfortunately, we missed the email and didn’t respond in time. As a result, our business profile now has a Consumer Warning displayed, and several restrictions have been placed on our account:
- We’re unable to reply to or flag reviews
- We can no longer use Trustpilot brand marks or TrustBoxes
- We can’t send review invitations through the platform
- Our TrustScore is now hidden while the warning is active
We want to resolve this issue as quickly as possible and return everything to its previous state no warnings, full functionality, TrustScore visibility, etc.
Has anyone dealt with this before?
- What steps can we take to get Trustpilot to lift the warning?
- Is it possible to get the restrictions removed after explaining the situation?
- Any advice on communicating with their compliance team effectively?